Smart Switch not working on S9 Ultra

[Members_L4v5E1g]

Please can someone help me understand how to transfer photos from Samsung A14 mobile to Samsung S9 Ultra tablet. Smart Switch is not working with an error showing as 'Can't use Smart Switch in Samsung DeX' and I don't know why.

Thank you very much 

[arianwen27]

That sounds like you tried to use smart switch with samsung dex in use. Close dex, go back to your normal tablet screen, then try

(Dex is when your tablet looks like a pc and not like a phone)

[ricky777726]

You could also back up on A14 and restore on the s9 just need to add your Samsung account from A14 to s9