Samsung Galaxy Tabpro S Bluetooth missing

[Tewy]

Hi

I have been using a bluetooth mouse with my tabpro S windows 10 tablet for the last 2 months without problems. Suddenly it stopped working and when I checked the device manager, Bluetooth is no longer listed and deosn't even come up when I typoe it in the help bar. It appears that Bluetooth has gone missing from my device. I tried a system reset but although that was very inconvenient, it did not solve the problem. I know others have experienced the same thing but I cannot find a solution that works. Anyone with a bit more techy ability have any suggestions as to how this can be fixed?

[Bades1978]

Ok could be a number of things so lets start with the basics, you say you have done a reset was that to factory settings or just the file re-installation system? 

if so did the bluetooth work right away then stop or not work at at?

[Tewy]

Thanks for replying. I used the Samsung recovery feature and that set everything back to how it was when it was new, however Bluetooth was and still is missing despite loading all Samsung and Windows updates.

[Bades1978]

Ok that's fine just need to run over a few things (have never used the unit you have but I am good with windows 10) have you tried going to settings and then to
network and selecting network reset?

[Tewy]

I haven't but will try that now and get back to you.

[Tewy]

I've tried network reset but that has not worked, still no bluetooth.

[Bades1978]

Right so another one is in device manager you should see a device called Network adaptors you can select uninstal and then go and power down and back up return to device manager and right click on the main device and select scan for hardware changes and it will re find and re-install the Network adaptor (make sure all bluetooth devices are off E.G mouse/headphones and such) do not try to connect anything yet and reboot. Now see if bluetooth has come back. See if that works if not still a couple of options to try  ((Also check see if there is a "unknown USB device"))

[Tewy]

There are a number of items under network adaptors as per the attached list. Do I uninstall all of these?

[Bades1978]

Just the one highlighted in Blue "Qualcomm Atheros QCA61x4A Network Adapter"

[Tewy]

Thanks for sticking with me. I've done what you suggested but still no bluetooth. The other items in the list under network adaptors have all disappeared now leaving just Qualcomm.