URGENT: Galaxy Tab A8 won't pair or connect to classic bluetooth devices after Android 14 update (only connects to LE devices)

[dev_sam]

I'm trying to pair/connect the Samsung Galaxy tab A8 to some classic bluetooth devices after Android 14 update,  that worked with Android 13, but it seems that the tablet can't do the pairing and can't connect to my devices. The table can connect only to Low Energy bluetooth devices on Android 14. The same devices can connect with problems to galaxy tab S8.

Thank you.

[Robin999]

On the devices you're trying to connect to, can you visit each one of them and unpair them from your A8 tablet. This will clear any association with the tablet pre update. Then do the same with your tablet and unpair any and all the devices concerned. After you've done all that can you wipe the cache partition

You will need to plug into a working device or pc/laptop.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

When that is done goto Settings >General management >reset>reset wifi and Bluetooth

You will have to set up your wifi again but that shouldn't take long.

When finished try to pair all your devices again.

[dev_sam]

Thanks @Robin999 for your suggestion. I tried to do as you mentioned above but I still have the same problem unfortunately.

[Robin999]

As a last resort try a full factory reset.

[dev_sam]

I already tried every possible solution, but nothing is working.. We have tried on many A8 devices, not a single one, but they all stopped working with my devices after Android 14 update. The same devices are working without problems on Tab S8 with Android 14, it may be a bug in the last software update for A8...

[Robin999]

Have you fed this back to Samsung? Via the members app, tap on the support tab on bottom of screen. Scroll down to Feedback and send a report.

[dev_sam]

I just did. I hope they fix this issue as soon as possible.

Thank you for your help.

[DR Jon UK]

@dev_sam - did you get any response to this from Samsung? - we are seeing the same issue.

[DR Jon UK]

@dev_sam can you share the link for the ticket with Samsung?

[tazdevl]

A dev likely screwed up the com stack with the early 2024 one ui 6.0 update and its persisted to 6.1. Quality missed this in a big way. Tough to have connected devices when it will only connect to one device at a time.

Tech support is still woefully ignorant of it despite being reported I don’t know how many times across I don’t know how many types of devices.  They will waste your time and suggest you file via the members app. So don’t waste your time contacting them and just file via the members app  

What amazes me is tech support hasn’t even entered this GLOBAL BUG into the tech support reps knowledgebase so they’re at least aware of it and won’t waste your time with pointless troubleshooting.