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- About Bades1978
09-06-2017
08:52 PM
Does it happen if you use 3g in place of 4g just wondering if it's a lte setting
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09-06-2017
07:36 PM
Okay Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’) if this works for you then it is that you have some how missed a samsung update to sort this issue it was issued a few weeks ago.
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09-06-2017
07:25 PM
Okay a couple of things to try here, but 1st have you got download booster activated? (Settings>ConnectionsMore connection srrings). Also do you have developer options open? or you could Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’)
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09-06-2017
05:47 PM
Would also help if you could tell us what you was doing when it happens (cut down on options)
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05-06-2017
08:00 AM
Just remember to change the cable over the brick is the same :-)
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04-06-2017
08:40 PM
Hi yes you can use the older white one, have you checked the power settings to make sure fast charging is turned on? Also check the adapter with another incase of a fault.
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31-05-2017
05:54 PM
Well I wish you best with the endevour and hope it gets fixed sonner than later then.
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31-05-2017
05:15 PM
1 Like
I can understand your frustration, but a phone case is a must no matter which phone you have if you do not have insurance, have you checked the standard things like home insurance and bank cover or even the work insurance?
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27-05-2017
01:06 PM
3 Likes
Was testing slow motion video on the S8+ (not optimal settings) and thought I would share it :) https://youtu.be/0KDPOSmTk08 would have liked to used a higher resolution
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24-05-2017
08:04 PM
1st thought is how much data is there to have backed up?
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23-05-2017
02:32 PM
Found a refrence to it on this page with a more in depth guide hope this may help, http://androidflagship.com/23329-get-rid-of-the-galaxy-s7-enhanced-feature
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23-05-2017
01:42 PM
So it happened in safe mode? if so then Go into the contacts app, select your profile, then select information, then select "More" at the top and deregister phone number.
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23-05-2017
12:26 PM
1 Like
Try safe mode see if it happens there and if not try clearing the hardware cache :)
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23-05-2017
12:24 PM
Hi @DRUIDDOODE513 I would have to say that there are A LOT out there and everyone likes them in different ways but in the case of which one is safe the best way is to use this one https://play.google.com/store/apps/details?id=com.wsandroid.suite&hl=en
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23-05-2017
09:34 AM
1 Like
Hi again @Simbcfc1, lets try a hardware cache clear and see if that helps, Wipe cache partition Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight “wipe cache partition.” Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device. Lets see if that sorts it as it is not done even after a reset :)
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23-05-2017
09:29 AM
Hi @Oggy531, Can you run the phone in safe mode for a while and see if you are getting the same message? Turn on and use safe mode Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem. Turn the device off. Press and hold the Power key past the model name screen. When "SAMSUNG" appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. Safe mode will display in the bottom left corner of the screen. Release the Volume down key when you see Safe Mode. Turn off safe mode Press and hold the Power key. Tap Restart. If you still get the messages at this point you should check for a software update in the phone settings, if not it means it is a app that is causing it and you will need to track down which one it is the is causing the issue, if you visit the play store you can check there for updates on the installed apps too. If no software update or app update is needed through the directions given above then you have a rouge app and I would recommend running a device maintenance scan and virus scan. Hope this helps let me know how it goes :)
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23-05-2017
09:19 AM
1 Like
Hi @Nitz, Have you got the developer options open? if so you may have "Stay awake" on which will keep the screen on whilst charging.
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21-05-2017
11:19 AM
TBH no reason not to run the update not every phone has had this issue only a small few so chance it would happen again is very remote.
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21-05-2017
11:08 AM
Ok one last thing to try is a cache wipe (does not effect any of your data) Wipe cache partition Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight “wipe cache partition.” Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device. if this does not work I would have to say it needs to be returned to samsung or retailer
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21-05-2017
10:20 AM
Okay I have had a look in to it and it looks like it could be an easy fix 1st How to clear app cache/data? Go to the Settings menu. Find Apps (or Applications, depending on your device) in the menu. Depending on your device you may have to click on Application manager. Locate the app that you want to clear the cache or data for. (If you are looking for system apps you may have to click "More" menu and click "Show System apps"). Tap on Storage and you can see clear cache and data buttons. 2nd Go in to notifications and toggle the the top slider on (so all apps turn on) you can change the others back off after let me know if you have followed this and if it worked @7prose7 @Akrubas @Ryan82
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21-05-2017
09:40 AM
Have you all tested the Led go to the dialer type *#0*# and select LED then cycle through the colours
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19-05-2017
08:13 PM
1 Like
Hi @anthony15 Have a read here (it a lot for me to type to you ) :) http://www.pocket-lint.com/news/140128-what-is-bixby-samsung-s-smart-ai-explained
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19-05-2017
07:26 PM
Hi @Kin in which app(s) are you having this issue with?
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19-05-2017
03:52 PM
1 Like
Okay to cut a VERY long story short it is because of google and the system they use for updates of the apps them self, as google uses a DRM system on apps the only way it will install the update is to the phones direct memory (once there yes you can move it but this is because google has checked it) that's just the way google roles and not a lot can be done about it at the moment. Hope that sheds some light on to it for you :)
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19-05-2017
02:36 PM
1 Like
You will need to go to the google devicce manager to remove it at https://www.google.com/android/devicemanager You may want to read the link bellow as well :) http://www.samsung.com/us/support/frp/ let me know how it goes!
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19-05-2017
01:40 PM
1 Like
it's normally done through your service provider, who are you with?
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19-05-2017
12:34 PM
2 Likes
Glad to help :)
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19-05-2017
12:11 PM
2 Likes
Can you try this same operation in safe mode please? Turn on and use safe mode Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem. Turn the device off. Press and hold the Power key past the model name screen. When "SAMSUNG" appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. Safe mode will display in the bottom left corner of the screen. Release the Volume down key when you see Safe Mode. Turn off safe mode Press and hold the Power key. Tap Restart. let me know the out come please :)
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19-05-2017
11:48 AM
Great glad you have it sorted now :) never worry about asking questions we can always help here.
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19-05-2017
10:45 AM
Hi @Fidge73, I would always recomend removing from the case even a ultra thin case for wireless charging I have 3 chargers (wireless) a pad, stand (both samsung) and a anker pad. I have 2 cases a otterbox strada case (leather case) and a basic tpu case the leather one is a no go on all my pads as it does make the connection but very little charge the tpu case works well but makes the case and phone get hot, the best I have found is to use it without a case at all for the best result in charging. :)
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