About Bades1978

Bades1978

Hi @Elmo, As I understand it you are on 9 was this updated automatically or done by yourself via a flash? if so it is just the instalation of 9 and the one UI not talking right and this will be fixed when the OTA version goes live. I have recreated the issue and see no way around it our side. IHave gone back to 8 myself for now)

Bades1978 · ‎19-12-2018

Hi @Mummy2_5, Can I ask you to post the phone details (model number and the build number) also which country you are in please?.

Bades1978 · ‎19-12-2018

Hi @Luis52, Just a thought here try covering the top of the phone and swipe as mine unlocks all most in a instant as the phone will see your face and unlock the phone or get someone else to try it. Please let us know how it goes so we can help you further should the need arise.

Bades1978 · ‎30-09-2018

Tpu ones are heavy on the S pen tips they cause them to wear quick and drag rather than glide over the surface.

Bades1978 · ‎29-09-2018

Hi @yawnoc, I would recommend checking some of the threads on the forum to save time on waiting for replies as I am sure that a few others had issues, off the top of my head they often had things like making sure you format the SD card (via a pc doing a full format) and another talked about deleting any data folders left on it from another device. Let us know how you get on.

Bades1978 · ‎29-09-2018

Hi @TheArchetect, My personal recomendation is a whitestone dome protector works like a treat and no issues with touch and great with 99% of cases. I know others on here use the same and would say the same.

Bades1978 · ‎27-09-2018

Yeah I feel the pain had it happen on my S7 edge after that I have always used a screen protector even with the leather otterbox case I had, the 1st time I put it down to pocket grit.

Bades1978 · ‎27-09-2018

Yes perfectly with the protector

Bades1978 · ‎19-09-2018

I have offered you advice that you should do a reset that might fix the problem so try it you say you have tried everything so try this as it is just another thing that you can tick off the list if it works perfect if not you can tell them you tried it, I will not argue over something, but if you are not willing to try a fix from the ideas suggested by the public then don't ask on a public forum. Hope you try it.

Bades1978 · ‎18-09-2018

Just for anyone in the UK they have them coming up on the lightning deal at 15:25 gmt on amazon can recommend these personally as the best out there.

Bades1978 · ‎13-09-2018

Hi @Edwin_Note9, As with most thing's and companies they tend to deliver app as a standard edition (stock type) and update / add features down the line with input from people to iron out bugs or make it more user friendly. So providing feedback is the best way and I totally understand that some times it does feel like you are shouting in to the wind . My advise for now is change out the messaging app if it bothers you to much to maybe some thing like Textra (https://play.google.com/store/apps/details?id=com.textra). It may not be a fix but I have looked for solutions for you and can not fin any as of any now.

Bades1978 · ‎12-09-2018

Hi @Feemy, From my experience a factory reset will normally fix an issue due to a number of factors apps/settings/user error, in a number of post's I have spent hours or even days going backward and forward with a person to fix a issue that would have been sorted with a simple factory reset but I chose to take time out with a person to fix a issue. Now just saying you do this full factory reset (which takes the phone back to the out of a box experience) and the issue is the same, this would mean that there is a issue with that hand set and that it should be repaired/replaced. Reason I say this is that I do not have the issue you have with a working handset. My recommendation is to visit a Samsung experience store to get direct help as they can solve most things in a single visit. Trying to diagnose a issue over the phone/online can take a huge amount of time so if you can try the reset as all apps are safe saved in the could in the store's and for thing's like pictures save them in Google photos or in the Samsung cloud (or a SD card) but do not do a backup and restore as 9/10 times it will backup a setting that is causing the issue. I know that this may not be the answer you are looking for but please do try it

Bades1978 · ‎06-09-2018

Great glad you are sorted if you can mark as solution and give a kudos others will be able to get sorted from the thread

Bades1978 · ‎06-09-2018

@Denise20 Do not worry I think we have got it down to what the cause is now From what I think has happened is that in the gallery app you are viewing pictures that are stored in the cloud (via Samsung Cloud maybe) So in the Gallery app if you go to Settings via the 3 dots in the top right under Samsung cloud you will see the email you use, and what is happening is that the pictures you see are on the cloud not on the device like what you have just seen so, I think you have a new phone? if so you will need to download the saved pictures (From Samsung Cloud) to the phone's internal or SD card if you have one. All pictures you take now will be saved on the phone as we changed the settings for that already. If you do not understand any of that please do feel free to carry on asking questions. Also you can view the online photo's here https://www.samsung.com/uk/apps/samsung-cloud/

Bades1978 · ‎06-09-2018

Okay then it could the pictures are not stored local, so we need to try a little experiment Open the camera app and go into settings (Small cog) and make sure that the storage option is set to "Internal Storage" then take a quick image and go back to messenger and see if you can select that picture via messenger.

Bades1978 · ‎06-09-2018

So you see the pictures via the separate gallery app?

Bades1978 · ‎06-09-2018

@Denise20 We talking facebook or text messaging app? if So can you view the pictures via the "Gallery" app it's self if so I would say it looks like a permissions problem and we have 2 ways around fixing that 1st (if facebook messenger) uninstall messenger (hold Icon until a pop up window appears and select uninstall) when it installs it will ask for permissions just allow those for pictures to work. 2nd This will involves going to the settings and finding applications, selecting applications and the the messaging app and enabling the permission to use gallery.

Bades1978 · ‎03-09-2018

@TheTampra short of going down a safe mode reboot to single out what this is what app's have you added around the time this started? have a look in the app's list to see what is running this can hint to what it is.

Bades1978 · ‎03-09-2018

Hi @hose2001, As far as I know (have looked around) I can not see a option for this but I know my swiftkey keyboard has this option so it may be worth while looking at that keyboard as a work around (https://play.google.com/store/apps/details?id=com.touchtype.swiftkey&hl=en_GB) let me know if this helps you out.

Bades1978 · ‎03-09-2018

Hi @Denise20, Can you supply just a few more details for me such as which messenger it is you are using please, and where the pictures are stored please.

Bades1978 · ‎30-08-2018

Just to whom are posting in this thread to try to help solve this can you put some details such as phone / card maker and size / if you have formated the card (quick or full format)

Bades1978 · ‎29-08-2018

@BandOfBrothers got to tell you it is the best out there now and never had a issue with cases or it coming away as for the install it is tricky the 1st go but it is worth the time it take, I have done these on all my Samsung phones so far. A tip I can give you on top of any you will see from the videos to install is do it in a bathroom (sounds funny) but before you do it run the shower for a few minutes before with the door closed, this causes any dust or lint in the air to be removed from the air, and last as this is the 1st install you have done fined the best level surface to do this on (I connected the UV lamp to a powerbank).

Bades1978 · ‎29-08-2018

@BandOfBrothers sorry this was on the S8+ I had back then in refrence to now (Note 9) watch this how to https://www.youtube.com/watch?v=InUEqNBIiDw

Bades1978 · ‎28-08-2018

You have answered it yourself there I believe just turn off auto brightness, for me I would have to say maybe it's a case that whilst having the auto sensor on in most cases is fine there can be issues in the fringe of use really you should avoid using your phone in complete darkness if possible due to long-term eye issues.

Bades1978 · ‎28-08-2018

Hi @SithLord, I have tried to recreate this and not been able to, it looks like that the light sensor for the auto brightness is being triggered due to the darkness and then sudden light from the screen, the hand being near the sensors is just reflecting the light from the screen on to the sensor and trying to make the screen react for the change in light levels.

Bades1978 · ‎27-08-2018

@Padraic82 Hi again just a quick fix maybe (if you use headphones) go to the Samsung app store (found in the Samsung folder on the app draw) and search for Sound assistant and download this app. Once you have done this open the app up and select separate app sound, then select the app you are using and the audio device (headphone need to be connected) and this will mean only the sound of that app will be played in the earphone (so no alerts) give it a go and let me know if it solves the issue for you.

Bades1978 · ‎26-08-2018

Hi @markl28, I have used mine today fine, but have you tried another card? maybe a visa type, If that works maybe a mastercard issue (From time to time cards have issues from bank troubles on there system).

Bades1978 · ‎26-08-2018

Hi @gillkatian, 1st make sure it's turned on, On your phone, touch and hold the Home button At the top right, tap More Settings. Under "Devices," select your phone or tablet. Turn on Google Assistant 5. turn “Ok Google” detection on If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection turn Say "Ok Google" any time on See if that does it for you, not it could be you need to train it to your voice (but can go in to this later) let me know how it goes, Like if it works then mark as a solution.

Bades1978 · ‎26-08-2018

Hi @Padraic82, the only way currently to stop the notification lowering the current audio is to use the do not disturb mode or place the phone into the silent mode (also adjust the volume of notifications in the sound options) as for the other problem, I don't see a option to change this I would say it sounds like a safety feature to stop sudden loud noise from causing hearing damage. hope that helps you a little.

Bades1978 · ‎26-08-2018

All good glad to hear you're sorted

Re: Galaxy app store problems

Re: Emergency calls only

Re: Note 9 screen lock.

Re: Note 9 screen protection

Re: SD cards not working

Re: Note 9 screen protection

Re: Note 9 Screen Scratches

Re: Note 9 Screen Scratches

Re: Notify During Call not working properly

Whitestone Dome screen protector

Re: Why can't we change the background pic of messages app, on the Note 8 you had the option in settings called background

Re: Notify During Call not working properly

Re: Gallery

Re: Gallery

Re: Gallery

Re: Gallery

Re: Gallery

Re: Mystery diaogostic alert.

Re: Floating keyboard

Re: Gallery

Re: SD card read/write error

Re: WhiteStone Dome Screen Protector.

Re: Bixby N9

Re: HDR flicker (same as on S9 series)

Re: HDR flicker (same as on S9 series)

Re: Fade in or ascending volumn in media

Re: Samsung Pay not working on Note9 ?

Re: Google Assistant question.

Re: Fade in or ascending volumn in media

Re: Samsung S7 Edge - Stuck in a boot-loop.