Whenever I go to set up facial recognition, it crashes the tablet and restarts. This includes trying to set it up from start-up. I have tried setting it up fully and then setting up facial recognition and have the same issue. I have performed multiple factory resets and applied all updates I can find with no luck.
HI Msnow24, I had exactly the same experience. I installed the latest update few days ago, restarted and still - it was not working. I tried the feature today again after reading this thread and finally it works. Give it a go - my version is X800XXU2AVF1 / X800OXM2AVF1 with may 2022 security fixes.
Hey guys, thanks. Facial recognition is now working. I had to manually flash the new firmware XM700XXU2AVF1 since it is taking forever for the OTA to be available here in the PH.
@ShadowIT thanks for posting and creating this thread. Now I don't need a trip to the service center.
No worries, I tried chat with Samsung and followed their steps around different resets as they followed their script. All the way up to factory reset. I was ignored mentioning that it didn't work straight from startup with nothing added. I'm glad you managed to resolve, did you have to flash using a USB stick with USB-C?
Check to see if your FW version is X800XXU2AVF1 / X800OXM2AVF1 or if using TABS8 it would be X700XXUAVF1. Some countries haven't received this particular update. The earlier May 2022 update doesn't have the fix.
