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Original topic:

Netflix and Disney+ not showing on play store

(Topic created on: 15/07/20 00:45)
Spiker
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Tablets

I have the Samsung S5e SM-T720 Tablet and for some reason Netflix and Disney+ don't show in Play Store.

 

I have tried clearing cache and re-installing Play Store but still no joy.

I have tried finding APK's for both of them but still no joy.

I have gone direct to Netflix and Disney+ but it states that my tablet isn't compatible.

 

Help?20200714_234927.jpg

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6 REPLIES 6
91antoniolopez
Explorer
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Hi, did you buy the tablet recently?
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Spiker
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No I bought it 12 months ago.

Why?

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91antoniolopez
Explorer
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Because, when someone try to root a device causing knox to break when that happens the samsung services and other apps tha need certificates don't work also netflix won't work on rooted devices

Below is a link to netflix Troubleshooting website that could maybe help you.

https://help.netflix.com/en/node/12983


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Spiker
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The item has never been Rooted.

Also been on the Netflix link and that didn't work either

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Spiker
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Screenshot_20200715-093521_Root Checker Basic.jpg

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Spiker
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So according to the play store my device is not certified. How do I get it certified?Screenshot_20200715-095822_Google Play Store.jpg

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