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HDR netflix

(Topic created on: 20-08-2023 03:19 PM)
3484 Views
dsss
Helping Hand

‎20-08-2023 03:19 PM

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Tab s9 ultra is showing L3 certification on Netflix and unable to play hdr. Anyway to fix it??
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8 REPLIES 8
GusB
Samsung Members Star ★

‎20-08-2023 03:36 PM

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Try uninstalling/reinstalling app. I've had this before
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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dsss
Helping Hand

‎20-08-2023 03:39 PM

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Done it but didn't work
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JAMES4578
Samsung Members Star ★★

‎20-08-2023 06:18 PM

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@dsss  Tap Netflix profile and app Settings,scroll to Diagnostics and tap Playback Specification.  Next to Widevine do you have an option to change to L1?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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dsss
Helping Hand

‎20-08-2023 06:21 PM

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In response to JAMES4578
Nooo
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noisytwit
Pioneer

‎20-08-2023 10:10 PM - last edited ‎20-08-2023 10:13 PM

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I just checked ou my S23U and it's the same. L3 with SD playback and no HDR.... Strange.

Update: cache & app data clear, signed back in and all sorted.
dsss
Helping Hand

‎20-08-2023 10:31 PM

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In response to noisytwit
Let me try
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dsss
Helping Hand

‎20-08-2023 11:20 PM

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In response to noisytwit
It didn't work
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MadalinK
Hotshot

‎21-08-2023 11:16 PM

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In response to noisytwit
Oh my gosh. Thank you!!

I just checked on my S23 Ultra and it also showed SD and no HDR. So I cleared cache and data, reinstalled it and all is ok now. 👌🏻





Current phone : Samsung Galaxy Note 10+ 5G 512GB