Hi, I have a new A7 tablet which tells me that the software is upto date and both prime and Netflix apps are upto date. But both won't play downloaded videos. I have force stopped the apps, cleared cache and data, uninstall, reinstalled, several times and the problem persists. I have excluded both apps from battery optimisation. Any ideas?
They give me error messages and then prime app crashes. Netflix keeps working apart from the downloads. I have raised the issue with both Netflix and amazon both can't find a problem with my accounts and since it doesn't happen on my old Asus tablet it suggests a Samsung problem. Also the fact that it happens to both suggests a Samsung problem. My tablet isn't slow and I have loads of space 37gb unused out of 64gb.