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Original topic:

Netflix & amazon prime downloaded videos won't play

(Topic created on: 28-07-2021 04:25 PM)
sub5mango
First Poster
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Tablets

Hi, I have a new A7 tablet which tells me that the software is upto date and both prime and Netflix apps are upto date. But both won't play downloaded videos. I have force stopped the apps, cleared cache and data, uninstall, reinstalled, several times and the problem persists. I have excluded both apps from battery optimisation. Any ideas?

5 REPLIES 5
amyan
Explorer
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Tablets
Hi what have you done and what time did it start and I do not know what to do😀😀😀😀😀😀😀
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KholaI
Moderator
Moderator
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Tablets

Hey @sub5mango 

What exactly occurs when you try to play the videos? Is there enough storage on your tablet for the videos to play? Is your tablet running slow? 

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sub5mango
First Poster
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Tablets

They give me error messages and then prime app crashes. Netflix keeps working apart from the downloads. I have raised the issue with both Netflix and amazon both can't find a problem with my accounts and since it doesn't happen on my old Asus tablet it suggests a Samsung problem. Also the fact that it happens to both suggests a Samsung problem. My tablet isn't  slow and I have loads of space 37gb unused out of 64gb.

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sub5mango
First Poster
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Tablets

Please see my reply below, I'm  not sure if I replied directly to you comment, but I meant to.

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KholaI
Moderator
Moderator
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Tablets

Not to worry, I received a notification once you replied! But as for the error message, could you please share this message? What did it mention?

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