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Locked out of Tablet

(Topic created on: 23-07-2023 08:56 AM)
1133 Views
dandx
Apprentice
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I bought a Tab S7 FE from the original samsung website on Thursday and it has arrived on Friday.

After setting it up with my email, wifi etc. I was locked out of the tablet.

This message displays on my screen. "This device has been reported as lost, stolen or undelivered by the purchaser which has resulted in the device being locked."

I contacted the support number that was displayed and was told that'd they will fry to fix it and that I should expect a reply within 24 hours.

It's been longer than that and now I'm unsure how to proceed.

Should I wait longer? Phone them again just to be told to wait longer? 

I've never had something like this happen so I don't know what to do.

If anyone has been through something similar then I would appreciate any advice.
9 REPLIES 9
nathanw15
Explorer
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Try holding the power and both volume buttons to fastboot and use the volume buttons to navigate to reset the tablet to factory settings
nathanw15
Explorer
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That's what I did on my old lenovo tablet
Pugs1957
Samsung Members Star ★
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I'm afraid that won't help when a device is blocked by Samsung.
Pugs1957
Samsung Members Star ★
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@dandex Unfortunately, the only people that can unblock the device is Samsung. I would recommend chasing them to resolve this.
AndrewL
Moderator
Moderator
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@dandx: Can you confirm if you traded in an existing device at the purchase stage when you ordered your Galaxy Tab S7 FE? 

dandx
Apprentice
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I did not trade in a device
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dandx
Apprentice
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I contacted support today and they basically just told me to keep waiting.

I got little faith atm 😕
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Pugs1957
Samsung Members Star ★
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I have never encountered this before. I hope it gets sorted soon 🙏
Help26
First Poster
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I'm in the exact same situation but I have my Google accounts logged in on it before it decided to place itself into this mode. Mine only says this tablet is lost on the screen and requires a pin that previous owner can't access either

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