08-07-2020 09:40 PM - last edited 08-07-2020 09:44 PM
Is it possible a technician to replace the battery on my Galaxy Tab S2 8.0 version and how much is going to cost me?
Also the tablet can only charge if connected to a power bank and not to the original charger.
Obviously I need someone to tell me if that is related to the battery or what could be? I`m lookinfg forward hearing from you.
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09-07-2020 01:35 PM - last edited 09-07-2020 02:10 PM
Sounds more like the charger. Can you try another cable/charger. Cables usually fail before the charger
I have tried a few chargers and the outcome remains the same.
Could it be something related to the mainboard or the charging circuit?
09-07-2020 03:53 PM in
09-07-2020 05:23 PM in
@George1988: If the issue has persisted with multiple cables/chargers then the problem may lie with the USB port on the Tab itself. To be sure, can you try connecting to a home computer via USB to see if you can generate a charge at all? Also, if you check the USB port, can you see any dirt or debris that might be affecting the connection?
If your problem persists, reach out to our Help Desk via the link below and an advisor will be able to explore your available repair options.
Again, thank you for your asisstance!
12-07-2020 02:11 PM in
Sorry for the delay. It could be a faulty USB port which is a cheap repair. Best to get this checked out at a service centre. I bought my Tab S2 at launch and am pleased with it so far.