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galaxy tab 6 S lite keeps freezing and rebooting?

(Topic created on: 19-11-2024 08:07 PM)
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MaggieMoo
Apprentice
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Hi has anyone any ideas before I finally have to use the factory reset button please? I've wiped off loads of apps also updated and tried the reset but my tablet still freezes, shuts down of its own according and switches on and off? No idea why this is happening. Thanks 
17 REPLIES 17
AndrewL
Moderator
Moderator
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@MaggieMoo: I'm sorry to hear that you have encountered this issue. While I appreciate that you have already uninstalled some applications, I recommend restarting your Tab S6 Lite in Safe mode, as this will disable all third party apps, and help to verify if the problem is stemming from an external source. 

To enter Safe mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.

With Safe mode active, monitor the performance of the device for a few hours, based on the frequency that you encounter the issue. If you find that the tablet no longer freezes/restarts, then please restart your Tab S6 Lite as you would normally and uninstall any apps that you have added to the device since you first encountered the issue. It won't be possible to determine exactly which app is at fault, therefore I recommend approaching this via a process of elimination. 

MaggieMoo
Apprentice
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Thank you so much AndrewL I will give this a go and hope this will sort out the issue.
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MaggieMoo
Apprentice
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I followed your steps and this worked! thank you again for your support as I really thought I'd have to buy a new tablet 😀
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4tt1
First Poster
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Hello @AndrewL , 

I have exactly same issue as MaggieMoo on my kid's device.

Since wednesday, after system update, the tablet simply gets into boot loop once the screen is unlocked. The only way to escape this loop is to use lock + volume down. Then it will go to lock screen. If unlocked it immediately restarts and loop is back. I am pretty sure it is caused by some 3rd party app, but I am not able to enter safe mode.

I tried all tips how to enter it, but none works.

I was so desparate that I used odin to install latest firmware, it successfully passed but it did not help. Smart switch does find device but it needs to be unlocked and once unlocked it restarts...

SD Card did not help either.

My kid is extremely sad that we will have to use factory reset, because of all photos and videos... all caused by samsung update 😞

Is there any way how to enter safe mode other than holding volume down while booting, etc. Jfyi we have other device where I am able to enter safe mode via long tap on turn off, via holding volume down, etc.

So I know what should work...

Btw usb debugging is not enabled  unfortunately.

Thanks a lot in advance for any advice or tip.

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AndrewL
Moderator
Moderator
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@4tt1: I'm sorry to hear that you're experiencing this issue with your tablet. If you are unable to enter Safe mode via the steps provided in my post above, then please power off the tablet > Power it back on by pressing and holding the Side button > When the Samsung logo appears by itself, press and hold the Volume Down button. The tablet should boot up in Safe mode following these steps, allow you the opportunity to uninstall any apps that you have added since you first encountered the issue. To exit Safe mode, simply restart the tablet as you would normally. Let me know how you get on. 

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4tt1
First Poster
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Hello @AndrewL ,

unfortunately it does not boot to safe mode. I tried 3 ways:

  • long tap on off button (does not change option)
  • turn off tablet and boot as you mentioned, no safe mode
  • from recovery mode - no such options available

The tablet does not have usb debugging enabled. Amy help is really welcome.

Thank you in advance.

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ChrisB_
Moderator
Moderator
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Hi @4tt1, that is most unusual. Is your child's tablet also a Tab S6 Lite? If so, then please could you try to put it into Maintenance mode? You can enable this by going to Settings > Battery and device care > Maintenance mode. 

Please keep your tablet in Maintenance mode for at least 2 hours. If you are not experiencing this issue while it is in Maintenance mode, then the issue is being caused by a third party app. We would recommend removing any apps you do not recognise.

To take your tablet out of Maintenance mode, tap on the "Your tablet is in Maintenance Mode" notification and select "Exit".

You can find more information regarding Maintenance mode on our website: https://www.samsung.com/uk/support/mobile-devices/what-is-maintenance-mode-and-how-to-use-it-on-your...

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4tt1
First Poster
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Hello @ChrisB_ ,

unfortunately immediately after unlocking the device it restarts so if there is no other way around this, I won't be able to enter maintenance mode 😞

Thanks a lot for helping me!

PS: yes, it is s6 lite (SM-P613)

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ChrisB_
Moderator
Moderator
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You're very welcome, @4tt1. We're always happy to help here in the Samsung Community forum.

Before carrying out a factory reset, I would recommend sending us an Error report, as doing so will allow our software engineers to receive data logs relating to the issue you are experiencing. This data is anonymised and only held for the duration of the investigation of the report.

You can find step-by-step instructions on how to send an Error report via this helpful guide: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...

An expert from the Samsung Members team will respond to your report as quickly as possible. You will find their response in the section titled "Check feedback you've sent" in the Samsung Members app.

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