Hi there, @Ulevel. For clarity, have you purchased the official/genuine Samsung case for your Tab A9 and, if so, how long have you been experiencing the issue with it not waking your tablet or enabling it to go to sleep?
Please let me know which specific case you're using. This will give me and the other Community users an even better idea of what might be causing the issue.
Ah, I see. With it being a third-party accessory, it might not always work as expected (or there might be compatibility issues in some instances).
Using an online translation service, I wasn't able to confirm that this case has the Auto Sleep/Wake feature. This will be based upon the inclusion of strategically-placed magnets within the case.
At this stage, I'd recommend getting in touch with either the retailer or case manufacturer to see whether the feature is available.
Ah, I see, @Ulevel. Thanks for confirming that. I'm at a loss to explain what would be causing this to not function as expected for you. Therefore, if that particular feature is vital for you, I recommend reaching out to our Support Team in your region:
Our colleagues there will help ensure that you get more clarity about what's causing this, and I expect that they will be able to provide you with a resolution.
