Galaxy A9+ - TeamViewer Host issue with Knox

[Bateman71]

Hello everyone 🙂

I am unable to connect to a Galaxy A9+ through unattended access via Host as it keeps telling me it is unable to connect. I have found a few posts on forums which talk about an issue related to Knox and that I need to change some settings. The only guide that I've seen uses something called Microsoft Intune; is this something that I need to download to fix this problem or can I adjust the necessary settings on my TeamViewer account on my PC (the controlling machine) or the Galaxy A9+ (the controlled machine)? I hope this makes sense... Thanks!

[Tourbillon De La Vie]

Intune is irrelevant in this case. Is pc work or personal. Free or paid to Team viewer. Is it installed on a9 too

[Bateman71]

PC is a home machine running Windows 11, the Galaxy is a personal machine too. Both have TV installed (the Galaxy has Quick Support, which works, and Host, which doesn't). Free versions of TV.

[Bateman71]

@Tourbillon De La Vie  Is this an easy thing to do?

[Tourbillon De La Vie]

Is there some firewall running on the pc

[Bateman71]

No, nothing, just the basic Windows Defender stuff.

[Bateman71]

I posted a similar message on the TeamViewer forum and the consensus seems to be that unattended access is no longer possible with a free licence. Is there a Samsung moderator on here that could confirm this please?

[Tourbillon De La Vie]

That's sounds plausible. If yes then nothing Samsung or any other company can do about it. Did you try direct access rather than unattended 

[Bateman71]

It works fine with Quick Support, but obviously I need someone to authorise the call as my aunt is blind and can't navigate the screen properly.