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Original topic:

E.Mails

(Topic created on: 12-02-2021 01:56 PM)
Tessasue
First Poster
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My Emails keep disappearing about 2 weeks after reading them even on my V.I.P account some of which were important and needed at a later date any ideas ? I have a Samsung Galaxy Tab A 
3 REPLIES 3
IA251
Apprentice
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Do you have an archiving policy set up with your email app? You may need to change that to suit your requirements.
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Solution
Ksmy89
Troubleshooter
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In the Samsung Email app you need to go into the app settings, then into the settings of the email address(es) you have added, then 'email sync period' and change it to 'all time'.

Screenshot_20210212-135457_Email.jpg

Tessasue
First Poster
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thanks so much I've done that and retrieved my emails