26-11-2022 01:38 PM
26-11-2022 01:49 PM
Hi there, @PJ51UK. I trust that you're loving your new Tab S8 Ultra. ⭐🌟
Just so that I have a better idea about the experience you're having, have you already claimed your Disney+ Boost and are having problems redeeming it on Disney+, or are you experiencing an issue claiming the code?
26-11-2022 02:01 PM
26-11-2022 02:20 PM - last edited 26-11-2022 02:46 PM
Ah, OK. From what you've described, it would appear that you've experienced a problem claiming the code, @PJ51UK.
If this is indeed the case, then I recommend following the steps below to claim your new Disney+ Boost code:
1. Use the Google Chrome browser on your Tab S8 Ultra.
Please ensure that you are also signed in to a Samsung Account on your device. To check this, please go to Settings > Accounts and backup > Manage accounts. If not signed in, please ensure that you sign in to your account.
You can also try using Incognito mode on Chrome.
Please check out the attached guide, created by our South African colleagues, explaining more: https://www.samsung.com/za/support/mobile-devices/what-is-an-incognito-page-in-my-web-browser-what-i...
2. Visit www.samsung.com/uk/boost/disneyplus.
3. Scroll down to ‘Entertainment Offers.’
4. Click Disney+ and select the correct offer.
5. When prompted to sign in to your Samsung account, please click ‘Sign in with this Galaxy Device.’
6. When signed in, please click the ‘Claim Offer’ button for the code to appear.
7. If you want to continue with the redemption, go to step 8, if you want to save the code for later redemption.
8. Click ‘Copy code and claim offer’ – this will take you to the Disney+ website.
9. The code will be automatically inputted into the system and you will need to create a Disney+ account, or sign in to your existing account.
10. You will have £1 reserved from your account which will be returned. When you are happy with the terms and when you are ready to redeem the code, please click ‘Agree and subscribe’.
It is important that each step is completed sequentially.
Please let me know how you get on. 👍
26-11-2022 02:42 PM
26-11-2022 02:45 PM
Ah, I see. That's odd. Are you also signed into your Samsung account on the Tab S8 Ultra, @PJ51UK?
26-11-2022 02:48 PM
26-11-2022 02:51 PM
That's great, @PJ51UK! Thanks for updating me.
Yes, you will be able to apply/redeem your code once your current Disney+ subscription has lapsed, so I recommend cancelling that at your earliest convenience. After doing this, Disney+ will advise you when your current subscription ends.
26-11-2022 03:16 PM
26-11-2022 03:29 PM
That's great - very timely! You're very welcome, @PJ51UK. 👍