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Copy/paste between phone and tablet not working

(Topic created on: 08-02-2024 09:38 PM)
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ALSY
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Hi all, 

I use this really handy feature on my phone and task key where I can copy and paste between both devices (I think nearby share or WiFi direct or something is involved somewhere along tut way). This past couple of days this feature seems to not work. Text gets copied but when I paste on my tablet it freezes up. Going from tab to phone works, but back this other way just doesn't any more. 

Has anybody else experienced this at all? Any help aphid be appreciated. 
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15 REPLIES 15
PaulM1
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You're very welcome. I know this might sound very basic but, in unison with what you've tried so far (e.g. the settings described in the guide), have you also restarted both devices and started afresh to see if that kickstarts the connection? While basic, it tends to be an effective step.

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ALSY
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I've reset the tablet several times. I think I tried the phone on with a dedicated restart (I have it at to auto restart when necessary in the device care settings). I'll give it a go. After that, unfortunately, I think I might be left with a factory reset of the tablet 😔.
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PaulM1
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Ah, that makes sense. Before performing a Factory reset, however, I'd recommend submitting an Error report (so that our developers can take a closer look at the matter with you):

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

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ALSY
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Hi all, after a complete factory reset of my tablet and no apparent improvement, I finally came upon the answer. My phone keyboard was set to Gboard. Switching it to Samsung keyboard fixed the issue! Can't believe I blitzed the device only to discover that was the issue! 😂

Thanks for all your help and suggestions over the last few days, very much appreciated. 👍
PaulM1
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Thanks for updating us, @ALSY. That's good to know for future reference, and well done for getting to the bottom of it.

Zephyr93
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I have a Tab S8 Ultra and an S23 ultra. 

Both running GBoard. Copying on Phone allows me to paste to tablet but not the other way. Deleted GBoard from both after clearing cache and data and re-downloaded. And still only goes from phone to tablet. It must be another setting somewhere. 

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