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#watch

(Topic created on: 09-02-2024 10:36 AM)
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DaniConte
First Poster
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Hi, I bought the new Samsung s24 ultra and it just arrived, but without the watch that the promotion advertised.
3 REPLIES 3
rogersdave77
Troubleshooter
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You have to apply for the watch, it doesn't come with the phone.
You need invoice number and imei number if the phone.
Think its this link you need
https://samsungoffers.claims/sam/galaxylaunchoffer/en-GB
Stuart127
Pioneer
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JAMES4578
Samsung Members Star ★★
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Hi @DaniConte Did you enter the code for the watch at the same time as you  pre ordered the phone, if so it may come it a different package.  Would give it a  little time  if this is this case but would be able to escalate with the Moderators by sending a private Message to  Team Account @Sam_UK as shown here https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

However if you did not enter  code offer at time of purchase would need to have submitted a claim if ordered between 17 and 25 January, have until 29 February to claim.   https://samsungoffers.claims/sam/giftwatch6/en-GB  once approved can take up to 45 days.

However if ordered after the time there is  now a different offer (31 January to 27 February) for  Buds2 Pro and SmartTag2. https://samsungoffers.claims/sam/galaxylaunchoffer/en-GB/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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