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Unfortunately, your order cannot be processed.

(Topic created on: 12-04-2023 06:20 AM)
1609 Views
Niko511
First Poster
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I got this error message when I tried to purchase a product from Samsung website. The moment I filled in the postcode, this error appeared. “

Delivery Packages

Unfortunately, your order cannot be processed. Please review your cart page and fill up the missing information. “

I have tried using a different browser and cleared cache, same error.

Does anybody know how to fix this?
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6 REPLIES 6
SocietyGirl
Community Manager
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Is it just your postcode? What happens if you put another one in?


Say hi to us on socials -  @SamsungUK


Niko511
First Poster
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Any postcode I put in, same error appears. 

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SocietyGirl
Community Manager
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Works for me - have you tried another device? Maybe an adblocker or browser extension/VPN is blocking something?


Say hi to us on socials -  @SamsungUK


BandOfBrothers
Samsung Members Star ★★
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There should be a pop up window while on the Samsung Online Shop Page that will allow you to speak with Live Chat.

They might be able to assist and guide you @Niko511 

I have known the Online Shop Site to be a little bit glitchy so waiting a day or two may help.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
Moderator
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@Niko511: Have you tried checking the cart page to see if there are any red asterisks next to any of the input fields (which indicate that the field is missing the required information)? If you can't see anything, and if the issue persists, please give our Shop Team a call on 0333 000 0333, and an advisor will be able to look into this further for you. 

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Niko511
First Poster
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I’ve tried your suggestions, same error appeared. I decided to buy the speakers from a third party website.

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