Trade in

[MGuer]

Tried to use trade in today to buy s22,  paid and then had a email to say my order is cancelled. But the payment is pending in my bank ???

[BandOfBrothers]

Your bank will have gated off the funds awaiting for Samsung to collect.

If Samsung don't collect then the funds would drop back into your available funds in approximately 5-7 days allowing for the Weekend and Bank Holiday Monday @MGuer 

[MGuer]

But why can't I buy a phone? I want to trade my phone and buy a s 22

[meakz]

Screenshot the email and email or live chat your bank, some will reverse it early

[MGuer]

My bank said 1 day, but want to buy the phone and trade in mine but it won't that my main question?

[meakz]

Was you trying to buy it outright or monthly payments

[MGuer]

Outright 569, with 200 trade in

[meakz]

Not sure then as you wouldn't of been subject to credit

[MGuer]

Tried twice to trade in think the deal has gone off

[AndrewL]

@MGuer: If you would like further clarification surrounding the cancellation of your recent order then I recommend giving the Shop Team a call on 0330 726 7467, where an advisor will be able to look into this for you.