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Trade in

(Topic created on: 30-04-2022 07:52 PM)
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MGuer
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Tried to use trade in today to buy s22,  paid and then had a email to say my order is cancelled. But the payment is pending in my bank ???
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10 REPLIES 10
BandOfBrothers
Samsung Members Star ★★
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Your bank will have gated off the funds awaiting for Samsung to collect.

If Samsung don't collect then the funds would drop back into your available funds in approximately 5-7 days allowing for the Weekend and Bank Holiday Monday @MGuer 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

MGuer
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But why can't I buy a phone? I want to trade my phone and buy a s 22
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meakz
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Screenshot the email and email or live chat your bank, some will reverse it early
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MGuer
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My bank said 1 day, but want to buy the phone and trade in mine but it won't that my main question?
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meakz
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Was you trying to buy it outright or monthly payments
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MGuer
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Outright 569, with 200 trade in
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meakz
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Not sure then as you wouldn't of been subject to credit
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MGuer
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Tried twice to trade in think the deal has gone off
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AndrewL
Moderator
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@MGuer: If you would like further clarification surrounding the cancellation of your recent order then I recommend giving the Shop Team a call on 0330 726 7467, where an advisor will be able to look into this for you. 

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