β18-05-2021 12:58 PM - last edited β18-05-2021 01:03 PM by AndrewL ) in
So I ordered a S21 Ultra , traded my Note 10 plus in , entered Imei , all good , applied 15% discount , but it turns out trade in didn't work !! π€¬ ( although it showed in basket )
β18-05-2021 01:09 PM
@Easty: I'm sorry to hear that you've run into this issue with your order. What I'd suggest is reaching out to the Shop Team on 0330 726 7467 quoting your order reference number, and an advisor will be able to look into this for you. Alternatively, follow the link below, enter the relevant fields and you can cancel your order from here if it hasn't already been dispatched, then place the order again. It might be worth speaking with the Shop Team prior to placing the order to clarify the available discount options. I apologise for any inconvenience this may cause you.
https://www.samsung.com/uk/web/old-order-search
β18-05-2021 06:49 PM