@Hade95: I'm sorry that you have encountered this issue. I would avoid sending the device off without the pre-paid packaging label, as there will likely be tracking information on the label that can be used to verify the receipt of the package. As other people have suggested, please check your emails from the Upgrade Team to see if the option is there to print off your own label. Alternatively, please reach out to our Shop Team on and an advisor will be able to look into this further for you.
