Sick of these lying B@XXXXXXX.

[MaxiH78]

Less than 12 hours before they cut my phone off, due to Royal Mail and Covid, it hasn't been received YET. (My trade in)

Customer service claimed to send me an email, NO SIGN.

The £100 cashback, apparently not eligible despite proving that it included my s20fe. 

All in, FURIOUS with Samsung. TV is s***e (customer service were a waste of time) Buds are s***e. Keep it up Samsung and I will NEVER but Korean ***** again

[MaxiH78]

To top that off, TRYING to talk to customer service, I have had to stand in FREEZING weather for her to IGNORE ME. Worst customer service on the planet

[LiquidSnake]

That's rough buddy. 👁🔥

[Blessed4life]

Sorry to her what you're going through, it's a reoccurring pattern with Samsung, definitely not a mistake, it's happened to so many people ( including me) it must be deliberate.
Otherwise they'd admit their mistake & move forward, but not Samsung.
It seems they are all about the money & not customer service.
Hope they prove me wrong & sort you out.

[MaxiH78]

I appreciate that. Very sincere. I will keep you informed

[antikythera]

I guess the answer is to take them to small claims court rather than just rant. If more people stand up for their consumer rights then Samsung won't be able to treat customers with blatant disregard any longer.

[MaxiH78]

Ok. Three days later (the day after they received my trade in) they blocked my phone (over the weekend)

Samsung are arguing against blatant evidence that the website shows claim cashback on G780 which is the 4G, but they claim its the 5G.. what can't speak can't lie..

Legal action will be taken

[MaxiH78]

After many arguments and proof, they are finally honouring my claim!!

[StripBear]

Just bought a Samsung s22 ultra and O2 said I could claim £150 is there a place I can do this? Silly question I know 🤪

[MaxiH78]

Probably the Samsung website. If in doubt; Google it.