20-12-2023 12:18 PM
20-12-2023 12:23 PM
20-12-2023 03:43 PM - last edited 20-12-2023 03:44 PM
20-12-2023 05:42 PM
20-12-2023 05:47 PM - last edited 20-12-2023 05:47 PM
20-12-2023 05:52 PM
20-12-2023 07:39 PM
20-12-2023 08:44 PM
22-01-2024 10:41 PM
23-01-2024 04:00 PM
Hi there, @iwantaworkingphone. I'm sorry that you've had cause for concern, and it's very unusual that your phone has arrived faulty. While I'm not clear on what the fault is, I do know that our Online Shop Team will help ensure that you can get this returned and exchanged (as long as you are still within the returns period).
I recommend that you continue liaising with them using the contact details provided here:
https://www.samsung.com/uk/support/contact/
Please let us know when you get this resolved.