Hi, does anyone have a direct email for the complaints team? I have been trying to raise a complaint with Samsung on 0333 000 0333 but they keep shrugging me off and saying they have no "Solution Experts" available.
Need to raise a complaint about the following (which I have sent to Samsung Help UK on twitter DM's, who told me to contact the number above 🤦♂️)
I ordered a Samsung flip 5 on the 27th of November, nearly a month ago, with a delivery date of the 20th of December (so I could give it as a present on Christmas day and still have time to send her phone back as a trade in).
I have just been emailed this morning to say my delivery is delayed until the 5th of January!!!! This was supposed to be a Christmas present for my Fiancée, who now has nothing to open on Christmas day apart from a Samsung Flip case that she won't be able to put on the phone she doesn't have.
I get there may be stock issues now, but I don't understand how that is that relevant to an order that was placed nearly a month ago? It should have been reserved for that order at it was paid for when stock was available.
I'm extremely unhappy about the situation and I want it to be rectified. Its unacceptable that something ordered a month in advance when there was stock available is now unavailable due to stock issues.
