Any update on finding the ombudsman? I tried so many times ringing the Samsung Ireland phone number, which for some reason goes straight to voicemail. Chat is messed up, doesn't work, i managed to get in contact with the tech service in UK where i told them what's going on and she managed to raise the issue with her manager which will try and contact some sort of manager in Ireland and ring me, although, i'm very skeptical about it. I contacted Exertis which said, they're out of stock, new stock will be available from the end of february (even if the samsung website now states deliveries from February 5th). No further explanation from Exertis as their excuse is "no our fault, you bought it with Samsung, we don't have any control over the stock". I contacted UK chat in order to get the right steps to make a formal complaint, they told me to ring the same phone number which i mentioned several times that is not working, or to try the chat. As for complaints, contact Exertis via email, i told him several times that Exertis is third party and their not at fault, and i want to talk with someone from Samsung. Long story short, i wasted another hour of my time just to reach a dead end. Ended up sending a very long email to exertis, also cc's all the samsung email addresses i was able to find from UK, someone might have the decency to answer..... hopefully.
