@Venara wrote: It's so comical that they are telling you 25th March again after someone else from Exertis just told me 2nd April.   It's absolutely disgraceful Exertis said I will get mine tomorrow.  ... View more

Got of the phone with Nightline, they said Samsung requested the parcel to be returned. When I rang Samsung they apologised and said they will dispatch it again at a later date.    I'm already thinking to get a refund. Absolutely f all information about anything that's going on here.  ... View more

I wonder if the people that got the discount ever had a tracking number from the courier. From my understanding, my phone was shipped already, but for some reason the courier returned it.    So I'm thinking the same happened to you guys or the phones were recalled?  ... View more

@Daveb29 wrote: Same here but I havnt got any communication from anyone. Nothing from dpd or ee yet. Hopefully is just a glitch, but I'll ring them later when they open up.  ... View more

Mine for some reason got unexpectedly returned??    ... View more

@misty71 wrote: For anyone in Ireland waiting for a delivery from Exertis, I just received an email saying it's shipped. S20 Ultra purchased on February 12th.  I just received one too. S20 ultra bought in February 17. ... View more

@misty71 wrote: @Iosif_Lucaci wrote: Got of the phone with Exertis, whom the first 2 calls today told me they don't deal with deliveries and I should ring Samsung. 3rd time ringing them I told them the conversation is recorded in my side as well, this time they were very pleased to help me and once I gave them the order number said the phone will be dispatched later today for delivery tomorrow. Fingers crossed now.  That's great news. What number did you ring Samsung on? I'll give them a try. Thanks.  I rang Exertis on this number 01 408 7171, selected option 3 and whoever answered said its nothing to do with them (although it is them handling the order), they transfered me apparently to Samsung and they gave me the info above. I'm still skeptical in a way, but will see what happens.  ... View more

Got of the phone with Exertis, whom the first 2 calls today told me they don't deal with deliveries and I should ring Samsung. 3rd time ringing them I told them the conversation is recorded in my side as well, this time they were very pleased to help me and once I gave them the order number said the phone will be dispatched later today for delivery tomorrow. Fingers crossed now.  ... View more

I got the exact same response few days ago, but when I rang the second day and I spoke with someone else, I was told I will get it on the 10th. Not sure whom to believe now. ... View more

@Sbol15 wrote: All calm here, cheers! Just need to know when my phone is being delivered so I can book it off work - simple! Yeah many people don't actually comprehend that some of us need to take time of work. They just assume we're desperate to get the device.  ... View more

At least some of you guys here get updates regarding your order via DPD or the website you ordered it from. I found it that in Ireland, despite you buying the phone from the Samsung website,your order is handled by Exertis and you get no update whatsoever, unless you actually ring in. Once you ring in, you may get in contact with a staff member that has absolutely no clue what is going on and could just tell you (like in my case) that there's a shortage of some hardware and phones won't be delivered in the next 2-3 weeks. When I asked if this is a hardware shortage or something that has to do with the CoViD-19, she told me, "well it could be that as well". Second day I rang again and I was told my phone will arrive in the 10th of March. They give wrong details to customers and obviously they don't care enough to clarify the situation. I've ordered my phone on February 17th and I still have the same "processing" status shown by Exertis.  ... View more

Sounds like I need to get in touch with Exertis again.  ... View more

I'm after getting in touch with the guys from Exertis, the company that dispatched the Samsung orders in ireland. They told me that due to some hardware shortage the phone will only be delivered on March 25th. Regardless the date we pre-ordered the phone. Its extremely nice how Samsung doesn't even bother to let you know..   ... View more