Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Reward points used

(Topic created on: 01-06-2023 06:14 PM)
1430 Views
Streekie73
Apprentice
Options

I am looking at purchasing an item from samsung,  so went onto their site, I placed in my basket the item added a money off voucher and my reward points to gain idea of cost.

I didn't complete purchase but my reward points now say used on purchase. 

I contacted samsung via chat and was told to email their promotions.

What else can I do?

0 Likes

1 Solution


Accepted Solutions
Solution
Annie989
Voyager
Options
Did u ever get it back ??

View solution in context

0 Likes
7 REPLIES 7
Annie989
Voyager
Options
I wonder if there go back after a few days
BandOfBrothers
Samsung Members Star ★★
Options

Hello @Streekie73 

You'll probably find they'll return after your account automatically refreshes.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Streekie73
Apprentice
Options

A week and still not returned, I contracted customer service and they told me to contact promotions team.

promotions team told me to contact customer services. 
great..

0 Likes
Solution
Annie989
Voyager
Options
Did u ever get it back ??
0 Likes
Streekie73
Apprentice
Options
Yes. It's got cancelled usage next to it.
Members_jfUI2bD
First Poster
Options

Hi, how long did it take to get it back?

I tried contacting customer service regarding getting my reward points back from an order i cancelled as I needed to add more items to the order. I was told that the UK does not refund rewards points used that had items returned or cancelled. How can that be legit?

the person i chatted to was really not helpful at all.

0 Likes
Streekie73
Apprentice
Options
It took a week to 10 days.
0 Likes