Product Not Delivered

[RomaPriya]

Hi ,

I have bought a product (Fridge & Freedger) from Samsung and the delivery was sue on 2nd October. Its not been delivered yet and I am daily calling the Customer Support team for last 6 days now and I am not able to get any concrete response.

The support team is saying its pending with the Logistics team and they are not able to get a response.

Is there any way I can raise a compliant and it can be dealt quickly. I have already escalated to Support team so I need someone of a Senior Authority who can resolve my issues.

 Wasnt expecting such things from Samsung and its a terrible experience.

Any help ??

[Nabil9]

Have a look at my attempts and I am still trying.

Below is the timeline of my attempts to resolve the matter:

- April 15: Samsung replacement request accepted – 

- April 18: Opened Case # ("Thank you for contacting Samsung")

- April 18: Opened Case ## ("Thank you for contacting Samsung")

- April 18: Survey request ## – Request ("Are you satisfied with the support you received?")

- April 21: Survey request ## – Request ("Are you satisfied with the support you received?")

- April 23: Opened Case ## ("Thank you for contacting Samsung")

- April 24: Opened Case  ##("Thank you for contacting Samsung")

- April 25: Opened Case # ("Thank you for contacting Samsung")  

- Most Recently**: Communication regarding **Request , where I was incorrectly informed there was no refund request associated, despite all prior confirmations.

No resulution so far.