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Problems with Samsung Upgrade Lounge

(Topic created on: 09-02-2022 04:17 PM)
2140 Views
mattybuk1
Pioneer
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Samsung seems to be having issues AGAIN with the Upgrade Lounge. I can't access it at all. It just comes up with 'Technical Difficulties'...

I'm S21 Ultra -> S22 Series

Anyone managed to get through?
28 REPLIES 28
Sagi83
Apprentice
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I can access the upgrade lounge, but when I put my order number from last year together with my customer number from the financing company, I get an error saying that the upgrade windows is not open 😞

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B12UMMY
Voyager
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I'm the same. Too many people pre ordering I guess.
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CharlieHowes
Pathfinder
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I keep adding white ultra & then it keeps changing to burgundy
Tom1k9
Journeyman
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Same issue here, hoping in a few hours it might calm down. I've heard the same thing happens every year. 

Managed to get through on my phone but it was so buggy i gave up, one sneaky thing i noticed is they increase your "final payment" massively upgrading from s21 ultra to s22 ultra so be aware

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lordhawkwind
Journeyman
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Yeah same problem her. Apparently it's a known issue and they are working on it. 

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ToBeOrNotToBe
Pioneer
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This happened to me earlier but seems to be ok now.
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mattybuk1
Pioneer
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Mine is still down 😭
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ToBeOrNotToBe
Pioneer
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Don't use Chrome
neikosr0x
Journeyman
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Quick question, the field that requires "User name" is it a username, email or surname? lol, I keep getting the wrong credentials although my loan number is correct.

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