PRE ORDER DELAY

[YasinBajibhai]

Does anyone in this community knows why Pre orders for s22+ are delayed?

Anybody have idea when Pre orders will be fulfilled in UK please?

[YasinBajibhai]

I was speaking samsung sales team over the phone.. she would not commit to any date but I just asked for her opnion and she thinks all the orders will be fullfiled withing 2 weeks..

Let us know if anyone else managed to get more detail?

[Aadam Mir]

It's funny because I just got off the phone to them and they're telling me that the next batch of the S22 ultra won't be coming for another 2 weeks. So my second delay date of the 24th March isn't likely to be met. Its a bloody joke

[Richmar83]

I rang them again this morning to see if they had any estimated date. Today's response was 'I'll check... your order is not on the request batch list and i cannot see it but it will be completed and you will get it sometime. When asked for a rough date and why it's not showing given it was ordered a month ago - "I can't tell you because we don't know".
So we've gone from 'its awaiting dispatch, you'll have it on 11/3', 'it's definitely coming', 'it's delayed 2 weeks', to now 'we haven't a clue when it will be, but we've also issues in actually finding the order you made'.

[Aadam Mir]

I've spoke to the live chat team and 3 of them have told me my order is in the warehouse yet when I spoke to them today they said they're awaiting the stock allocation and there's no stock coming in.

[DarkBahamut]

They don't have any idea when they can fulfil the orders because the shop team have no visibility over the delivers. Anyone being given a date is being lied to.

The emails you get with dates in are them just adding 14 days to your estimate in which they hope to fulfil your order, but they don't actually have any projections or allocations. It's merely just a "give us 2 weeks and see what happens" kinda deal. This is why when the 2 weeks goes past you get just get another 2 week delay.

Samsung literally have no idea what they're doing.

[DarrenNeil]

If anyone has any updates on it I'd love to know. Pre ordered the S22 ultra on 16th of Feb for pre order. Called on launch day and was told online exclusive colours take 4 weeks so it'll be the 16th of March.

Got zero emails with updates. Tracking has said that my order is "heading to your country" since Friday the 11th. 

Spoke to several people on 15th of March, one told me if was a stock issue, one told me it was an issue with it being stuck at the depot and one told me it was still being customised.  

Surely the point of pre-ordering is so they have enough stock

[YasinBajibhai]

This is what Malaysian Samsung replying to their customers !!

[DarrenNeil]

At least that's a possible date, I got told maybe the 21st for delivery but that's not guaranteed so just to wait and it'll be with me as soon as possible

[YasinBajibhai]

Any update or change of status for your order? 21st March is not far?

[DarrenNeil]

No still no update, the only updates I get is when I track my order myself. I've only ever had one email and that was to confirm my order and say it was processing. 

I'm not hopeful for the 21st as I've got no written confirmation of this yet. If its the 21st I'll be happy with that.