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Poor customer service

(Topic created on: 16-05-2021 12:56 AM)
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Michael000
Student
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I've received really poor customer service from Samsung in relation to an order i've made on their website. They've still not rectified the problem, has anybody ever raised a complaint before with samsung? 
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2 REPLIES 2
Joeeye
Maestro
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I'd like to but there doesn't seem to be any avenue for it. The sales/order team are completely hopeless.
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AndrewL
Moderator
Moderator
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@Michael000: I'm sorry to hear of your experience. Our Shop Team have their own internal escalations processes, therefore if you are unhappy with the service you have received then please reach out to them directly on 0330 726 7467 and an advisor will be able to look into your query in further detail. 

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