Order stuck in preparing dispatch

[WilliamPride22]

Placed an order nearly two weeks ago and I requested next day delivery and my phone did not arrive. I have phoned up several times about this and now wish my order to be cancelled. 

[Knightshift76]

What Model of phone was it?

[WilliamPride22]

Galaxy A52 5g

[StephK1]

Sorry to hear that you've been having trouble with your order, @WilliamPride22. To cancel your order, you can follow the guide on the following link: https://www.samsung.com/uk/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

Alternatively, you can reach out to the Online Shop Team on 0330 726 7467, they will be able to take a look into this for you. 🙂

[HarryAndIsabellesDad]

This is bang out of order... Samsung should be ashamed of themselves... Customers normally order a phone because their current phone has died... this is 2021 and there is no excuse for this type of delay... Compensation should be offered from Samsung for the delay...

[WilliamPride22]

I have been in contact multiple times. First I tried to find out why my order was still stuck in the 'preparing dispatch phase. All I got was I will email for you and then update you in 24-48hrs. Guess what no update or explanation for why my order hasn't been dispatched.

It has nearly been two weeks and my order has not moved out of preparing dispatch.. I also called up about cancelling and again all I got from the online shop support was I will email someone internal and update you please allow24-48hrs. 

This is ridiculous can someone please actually do!!