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Order delayed over 5 weeks, how do I cancel?

(Topic created on: 16-06-2021 10:02 AM)
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Golfegghead
Student
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I have had an S21 on order for over 5 weeks with the date constantly being delayed.  I have had enough and have asked to cancel my order, twice now.  I seem to get through to call centres and the last operator said that there is a technical issue with cancelling it, although she has given me a reference code now.  I don't want the phone anymore, and they owe me money.  Does anyone have a UK number or email address I can escalate this too please?  It's getting ridiculous and very stressful now.

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4 REPLIES 4
xSteveuk
Mastermind
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Golfegghead
Student
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Unfortunately Steve, that is the number I have been calling, very unhelpful.  I was hoping for an email address.  They promised me today they would email me to confirm cancellation but they haven't.  I have never dealt with such a poor company!

xSteveuk
Mastermind
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Sorry you been having a difficult time l don't know any other tell number
Unless a moderator
Can help 😀
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Blessed4life
Black Belt 
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Hi here's a number that Always worked for me, 01932454358
Good luck with getting your case sorted, I've lost all respect for their company this will definitely be my last device after 9 years of buying their products.
They are a money grabbing company without any morality or respect for their customers.
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