Can anyone advise me on this,
I ordered a phone phone samsung site and got next day delivery, when arrived the packading from courier was fine no problem, open package got box ou that contains phone and on both sides was factory sealed, not double sealed or anything so it wasn't tampered with whatsoever, when broke seals and opened box no handset was included just cable, contacted samsung instantly and reported this, the lodged a investigation and about 2 weeks later they rejected claim saying cctv footage of phone being packed was looked at and they seen phone being packed, what does this exactly say? as if they see the footage does it show handset being picked and put in box and then being factory sealed then packed and sent out? as if this is the case then why no phone in box? they also reject to send you a copy of the footage of how phone was packed even though you say just blurr out the faces so people can't be identified, I need to try understand what happened here as contacting samsung customer service is a nightmare and they don't know anything nor can confirm exactly what was seen in footage apart from phone was packed and sent out, even speaking to a manager who contacted investigating team say this but this dosent answer how box was empty, if they actually seen a brand new phone being put in the box and then factory sealed on both sides why don't they just say so just contacted warehouse team and seen phone being packed
