Is Samsung going to fix the upgrade lounge or we going to miss out!

[Bryden]

Just had enough now. Nothing has worked, live chat, customer support and Klarna.

Best advice is always wait a few hours. 

Still nothing works 

[BandOfBrothers]

It's concerning to see quite a few threads in regards to this situation @Bryden 

Sometimes trying another device to create the order and or clearing Browser cache and history can help.

It also looks on the face of it people who are trading in a phone can be affected.

I've seen posts where people say it's been suggested to purchase elsewhere such as a Network,  although that avenue wouldn't be available to people in the Samsung Upgrade Programme.

I wish all the best. 

[AndrewL]

@Bryden: I'm sorry to hear that you're having some issues with the Upgrade Lounge. Are you an existing Upgrade Programme member, and have you received an email notification inviting you to upgrade? If so, can you try following the link below and clicking on 'Check if you can upgrade' to see if you're able to proceed from here? If not, please can you provide further details of the issues you're experiencing, including any error messages you may be encountering? 

Samsung Upgrade | Upgrade to Galaxy S22 | Samsung UK

[Bryden]

Yes existing. Yes got the email, on clicking a red sentence appears after entering load agreement and surname, we are experiencing technical difficulties please try later
Tried different phones and pc. Tried not logged in and works but does not register my existing account and tries to set up a new Klarna account which fails

[MobileGuru]

Some of us have had several upgrade emails and sms. The problem is we can't. What are Samsung and Klarna going to do to facilitate our upgrades?

[Bryden]

Chatted with Klarna today, no further forward. I won't be upgrading now

[TommyTizzle]

I tried this technique by following the instructions and it worked for me first time. It's worth noting that I also used a different phone number to bypass the security questions.

Ordered the S22 Ultra on 15th February

[BandOfBrothers]

That's so disappointing @Bryden  🤨

I've not used Klarna myself but my work colleague tried and was unsuccessful to purchase the Fold³ , so used PayPal Credit instead and was then successful. 

I hope you find a way to move forward with the purchase. 

[Bryden]

Thanks for the info. I have decided not to bother with the update, too much of a hassle and the deal has changed, no longer with the free case and tired of messing about trying to make it work

[happypark]

I'm in the same boat as well, the Samsung Upgrade Program is an absolute joke!

Either I get "technical difficulties" when trying to log in, I get all the way through and then Klarna won't process any card I try for the deposit, or I get a message saying I can't use Klarna for this purchase. 

I've had Samsung phones for years but it looks like I'm stuck with my S21 Ultra until the end of the existing agreement next year and then I'll look elsewhere.