Received confirmation email this morning that Samsung have received old phone and and an email from Klarna that a settlement figure has been requested, presumably from Samsung so looks like its finally getting sorted 🙏 ... View more

yep in the same boat here, sent my old phone back over a week ago now and haven't had any confirmation that they've received it nor that the old finance agreement has been paid off. I believe until this happens you're still required to carry on paying the DD on the old finance so I hope I get that confirmation soon as that DD is due in a matter of days 😫 and I don't really want 2 payments to leave my account (dd for old phone and dd for new one) ... View more

#update   Not sure what the current status is with ordering through the upgrade program though I've just tried to order a S20 plus 5G in Cloud Blue and the order went through straight away with no issues. Recieved Samsung order confirmation email followed by an email from Klarna confirming payment plan and credit agreement straight after order was placed. Ironically I ordered it on my Apple Mac Book Air using the Safari browser!  Dispatch date is for 9th march too.    Checked Credit Karma and it's only showed 5 further soft searches and no hard search from Klarna. I'm presuming because they had already done one hard search the first time when I tried to place my original order. ... View more

#update...... checked both credit card accounts this morning and the pending payments have disappeared and both balances back to what they were before placing the order so I'm guessing non of them went through and I'll leave it a few more days before trying to order again. Still have 1 hard search and 10 soft searches from Klarna though on my credit report! ... View more

Thanks, nothing on the app just yet. I'll check again in the morning. I've already DM Sam who is one of the moderators on here so hopefully he'll come back with some advice. ... View more

I don't bloody believe this guys...... I've been keeping up to date with this thread from day one and just decided that I would take the plunge and order through the upgrade program using the Edge browser. Everything was going through fine until it came to making the deposit payment and everything I put my credit card details in, click continue, payment gets authorised with my bank then I keep getting diverted back to this page and guess what, I now have 3 pending payments on my 2 cards, 2 on 1 card and 1 on the other yet can't get past this friggin page..... I've received the confirmation email for direct debit with Klarna and that's it. Any advice on what to do next would be greatly appreciated 😣 😩 😫   ... View more

After reading all your comments on here and finding out that trading in my current device on the upgrade program only clears my current agreement then have to take out a new agreement for the full price of a new device which after doing the maths I'll be ending up paying nearly double what my monthly payments are on my current agreement!   I currently have the S10+ 516GB version running on 12GB ram, which is excellent by the way, so my only option really is to upgrade to the Ultra 516GB which upgrades to 16GB ram for myself to really see any difference here. Im happy with the current photos and videos my device takes and to be honest I'm not one to take lots of photos or videos anyway and I don't tend to mess with the different camera settings. That and the 10% deposit and the cost of accessories to protect the new device, it all mounts up.   All in all, I like the concept of what Samsung is trying to do with the upgrade program, the opportunity of giving it's customers a brand new flagship device every 12 months, but what they don't make you aware of is the costs of being able to have that luxury! So I've actually had a long hard think about my options here after taking into account of the current situation I'm faced with and the ball ache you guys have experienced trying to upgrade and I've come to the conclusion that actually with the current device I have it's probably best i see out the current agreement i have with klarna for another 12 months and then look into upgrading to the latest flagship model and trade in my currentd device for a discount, perhaps the fold 2 might be available then! ... View more

'Going through an update' at a time when they know that their servers will be at its busiest on one of the most anticipated launch days of the year..... smells like bullsh#t to me! ... View more

I'm having the exact same issue.... by the sounds of it I think I'll leave it a day or two and try again then when the dust has settled so to speak! ... View more