I am tearing my hair out trying to deal with Samsung Tech Support. Banking app stopped working after a year, message advised my phone was rooted or jailbroken. Bank no help, called Samsung, first guy was v helpful, ran remote diagnostics which showed that my device was not rooted. First Direct (bank) advised that they were planning a further app update - this has not resolved the problem. Tried another banking app, same issue. Called Samsung, went through various processes which did not resolve the issue. I have now been on the phone (2nd time today) for 40 minutes - have been told that the issue is that my phone security (Samsung A53) is probably not compatible with latest banking app security and I will have to buy a new phone (it's only a year old!). I told agent that I though this was unacceptable and Samsung should be ugrading security levels rather than expecting me to purchase a new phone. Asked to speak to a manager - flat out refused, said managers cannot come to the phone! He said he would raise a complaint on my behalf - I countered that I would like details of Samsung's complaints procedure to raise the complaint myself. He told me that Samsung do not have a complaints process! Feel I'm caught in a Kafka novel. He has finally agreed to speak to someone on the complaints team and I was put through to 'customer solutions'. Advised that the only option is a factory re-set and if that doesn't work, the phone would have to go away to be looked at by an engineer.
Anyway else have issues with banking apps on the A53? Samsung are adamant that they have never encountered this issue before, which I find had to believe. Any advice would be gratefully received - I'm not very tech-savvy and feeling very stressed out by the whole thing.
