How do you use the Watch6 voucher code?

[Members_nL4ACtn]

I've pre-ordered the s24 Ultra and received the voucher, but it didn't reduce the watch price when applying the voucher at checkout.

How do you use the voucher? 

Thanks

W

[RPB100]

The order sounds a bit mixed up - for most you get the code then pre-order your S24 and as part of that transaction, the Watch 6 is included for free.

[ynneL]

You're suppose to use it before checkout by using the code S24GW I'm not sure if it's possible to claim it after the order is made

[Members_nL4ACtn]

Thesis both. Looks like I will have to cancel my order and re-do, which is a nuisance because I got the 5% discount from using the shop for the first time.

Grr, that's really frustrating.

[ynneL]

Try and contact Samsung im not sure if they can help but it's worth a try

[Prg77]

It looks as though you will be able to claim through the claims portal. The t and c include samsung.com and state that you can't claim if you've already received one so presuming they will send it after validating https://samsungoffers.claims/sam/giftwatch6/en-GB

[Members_nL4ACtn]

Thanks ynneL, but I haven't been able to contact  Samsung - the live chat is just FAQs.  I can't cancel my order because the shopping app just crashes.

I've seen in another post  that the watch can be claimed separately through this link:

https://samsungoffers.claims/sam/giftwatch6/en-GB

Really frustrating experience from Samsung.

[RPB100]

I cancelled and reordered with the codes and still got the 5% discount for first shop order.

[Members_nL4ACtn]

Thanks Ren, I'll try that.

The online help just told me you couldn't use the code for the watch and get the 5% app discount. I'm getting really annoyed by this messing about - the app is rubbish, the customer service is rubbish. Fingers crossed for the phone ...

[Greenmum1]

Or you could try clearing your cookies and doing it again