22-08-2022 09:29 PM
Hi All
I have been arguing with DPD now for nearly 4 days and Samsung aren't helping me either.
I ordered a 512GB Z Fold 4, watch pro, buds 2 and a silicone grip case. Samsung dispatched it all on Thursday but put it in 3 packages. I was eagerly awaiting Friday after getting my DPD emails.
Unfortunately nothing arrived. I rang DPD and they basically said that due to me having 3 telecom parcels to the same address there security team will hold on it until Samsung speak to them.
Samsung have never heard of this when I ring them but DPD complaints team are adamant nothing can be delivered until Samsung speak to there security team.
I'm now completely stuck and no one is helping me. Had anyone had this issue before?
22-08-2022 09:49 PM
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
22-08-2022 09:50 PM
Yeah I did. Apparently all my stuff is still at the depot but it feels like a right con to me
22-08-2022 09:53 PM - last edited 23-08-2022 06:07 AM
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
23-08-2022 06:06 AM
23-08-2022 06:20 AM
First issue I've ever had too. The official word from DPD was
"as my colleagues advised these three parcels are awaiting clearance from our Security Team, as these are three high-valued items going to the same address, we have to have approval from the sender Samsung.
I appreciate that they are advising you differently, but as they’re our customer they are aware of our procedures and these cannot be changed on any high-value delivery.
I understand this is very frustrating from your side, but I am unable to provide you with a time stance of when the parcels will be cleared. We have made the depot aware of the urgency, but again the date when the parcels will be released does depend on how quickly Samsung liaise with our Security"
23-08-2022 09:26 PM
24-08-2022 12:00 AM
24-08-2022 12:14 AM
Cleared security and coming tomorrow hopefully.. fingers crossed
10-07-2023 11:51 AM
I am in the same situation with my Samsung Jet Bot robot - Samsung are completely useless. DPD have marked the item as delivered and have signed the delivery on my behalf! what a bunch of thieves. Samsung are refusing to help I now have to wait for 10 working days for an "investigation".