Delay in Order for Samsung 25+ and Package

[Aws Mas]

I am writing to follow up on the delay regarding my recent order for the Samsung 25+ and the associated package. I was expecting to receive the items by 15/2, but unfortunately, there has been a delay in the delivery process

Could you kindly provide an update on the status of my order? Any information regarding the expected delivery time would be greatly appreciated

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

I'm sorry but the Community Forum is not Samsung Customer Services and as a customer to Customer Forum we do not have access to orders or accounts.

You'll need to reach out to Samsung Customer Services (contact info on www.samsung.com)

[AndrewL]

@Aws Mas: Further to the above, if you purchased your Galaxy S25+ on samsung.com, and you would like an update on the current status of your order, then please contact our Shop Team directly on 0333 000 0333 Mon-Fri | 8am to 8pm, or Sat-Sun | 9am to 6pm, or via Live Chat by following the link below, and an advisor will be able to look into this for you. 

https://www.samsung.com/uk/support/contact/