Samsung Shop

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IMEI Verification problems for trade in promotion?

Posted by 31-08-2021 11:31 AM in Samsung Shop

Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but... View Post

26-06-2023 12:55 PM

I am trying to claim my casback for a new A54 but the field length for the IMEI code is not long eno... View Post

Klarna Galaxy upgrade only allows upgrade to S21 from S20

Posted by 30-08-2021 01:01 PM in Samsung Shop

Hi, I bought a S20 Ultra 12 months ago. Samsung upgrade programme said you can upgrade to the latest Galaxy phone. But you can only upgrade from... View Post

03-09-2021 10:09 AM

Where is this stated in the Terms and Conditions. On the advert for the S21's upgrade program I can'... View Post

Galaxy watch 4 promo offer employees portal

Posted by 29-08-2021 08:17 PM in Samsung Shop

Hi, I have purchased a galaxy watch 4 off employee portal , a work perk I receive, my question is one of the promotional offers was you would get... View Post

01-09-2021 05:50 PM

They do tend to fiddle around with the discounts. I know with the BLC Portal then one day it's 0 dis... View Post

Watch4/Classic - Ordering the Milanese Loop 44mm online - broken link

Posted by 28-08-2021 11:46 AM in Samsung Shop

Hi everyone. I need help in ordering the Galaxy Watch 4 Milanese Loop - 44mm but whenever I click on it it takes me to the Watch... View Post

28-08-2021 05:30 PM

I am happy it helped you 🙌 😀 View Post

Samsung cancelled my order in discount after payment

Posted by 28-08-2021 10:39 AM in Samsung Shop

I ordered Samsung Tablet galaxy S7 Plus, I made the payment online through official Samsung website UK. Then I got the acknowledgement and... View Post

09-04-2022 12:29 AM

Yeah, same thing happened to me, they said i have to wait 3-5 days for my money to be refunded into ... View Post

Why samsung doesn't sell the Z fold 3????? - My orders cancelled twice

Posted by 28-08-2021 06:13 AM in Samsung Shop

I've waiting for this phone during 6 month and more and when is finally released Samsung cancelled my orders twice. They just blame my bank for... View Post

04-09-2021 11:13 AM

This I what happened to me as well. My payment was returned and order cancelled by Samung but the ch... View Post

CANNOT TRACK MY FOLD3 ORDER

Posted by 27-08-2021 05:53 PM in Samsung Shop

Hello guys. I pre-ordered my new fold3 on the Samsung website with UNIDAYS discount code. but as u can see in the screenshot and I cannot track my... View Post

14-04-2022 12:31 PM

My order had been delayed for 2 weeks and is said to come tomorrow, I'm a bit worried as I've receiv... View Post

Poor Customer service Order

Posted by 27-08-2021 03:03 PM in Samsung Shop

Ordered the Galaxy Fold 3 and used PayPal for payment got my order confirmed and delivered to samsung KX store. Whilst on the way to the store my... View Post

30-08-2021 10:55 AM

It was for release of the galaxy fold 3 release day, so no I didn't take long to collect this. But n... View Post

Galaxy Watch 4 pre-order - Dispatched but no tracking information?

Posted by 27-08-2021 10:27 AM in Samsung Shop

Hi guys! I have pre-ordered my Samsung Galaxy Watch 4, my card has been charged and it has been dispatched, but I haven't gotten any... View Post

31-08-2021 11:47 AM

Latest I've now been told is 9th September View Post

Watch 4 Classic arrived with no strap?

Posted by 27-08-2021 05:19 AM in Samsung Shop

Hey guys, I received my watch 4 classic yesterday but to my surprise it arrived with no strap. Now when I pre ordered it, I... View Post

27-08-2021 01:40 PM

I ordered mine through a work portal too which takes you to Samsung Employee Portal (EPP) for discou... View Post

Pre order issues poor experience

Posted by 26-08-2021 04:53 PM in Samsung Shop

pre ordered Fold 3 512 on 24tg Aug.. Had the text ; "Dear Samsung customer, we regret to inform you that, due to circumstances beyond our... View Post

26-08-2021 08:41 PM

There is also more information in this thread about this View Post

UK Pre-order delayed and SMS: Z Fold3, Z Flip3

Posted by 25-08-2021 09:36 AM in Samsung Shop

Looks like the UK are also being hit with pre-order delays - I ordered a Flip 3 for delivery on release date and received a text yesterday saying... View Post

12-11-2021 07:50 AM

Just ask for your money back and buy it somewhere else. I bought mine at Tesco. They only offer blac... View Post

Galaxy watch 4 ....strap issue

Posted by 24-08-2021 08:31 PM in Samsung Shop

Hi All.... So my 46mm Bluetooth watch 4 was delivered but the extreme sports band I ordered didn't....does the watch not come with a... View Post

27-08-2021 05:09 AM

I pre ordered Classic watch 4 bluetooth in black and mine also came with no strap which I find reall... View Post

Galaxy Watch 4 Pre-Order - out for delivery tomorrow (25/08)

Posted by 24-08-2021 07:33 PM in Samsung Shop

Anyone else get an email from DPD saying their parcel is out for delivery tomorrow? Thought it was very strange considering the watch doesn't... View Post

25-08-2021 07:36 AM

Yes I got mine yesterday from dpd View Post

Confused: Watch4 delivery delay text message

Posted by 24-08-2021 06:45 PM in Samsung Shop

Just got this text saying it's delayed till 9th September which is Wednesday but it says Sunday. What's more annoying is I can already... View Post

03-09-2021 07:24 PM

Oooof just got a delivery email/text... Monday 6th September.... Finally View Post

Unsuccessful Galaxy Z Fold3 order but trade in packaging for old device sent

Posted by 23-08-2021 08:58 PM in Samsung Shop

I ordered the Galaxy Z Fold3, and traded in my Note 20 Ultra aswell. a few days later i received an email from Samsung saying my order has been... View Post

27-08-2021 05:28 AM

Are you able to give your thread an update on this situation @Members_3B52K0c ? View Post

Order stuck in preparing dispatch

Posted by 23-08-2021 05:25 PM in Samsung Shop

Placed an order nearly two weeks ago and I requested next day delivery and my phone did not arrive. I have phoned up several times about this and... View Post

24-08-2021 12:25 PM

I have been in contact multiple times. First I tried to find out why my order was still stuck in the... View Post

When will the Trade in packaging be sent out?

Posted by 23-08-2021 03:11 PM in Samsung Shop

Hi so I got my flip 3 on sat when do you think the trade in package will come? Will it come this week or after the official release date which is... View Post

23-08-2021 05:28 PM

That's great thank you for the info yes ibam very much enjoying the phone really great 👍 thanks View Post

TRADE IN NEW TRICK BY SAMSUNG / MTR GROUP

Posted by 23-08-2021 11:10 AM in Samsung Shop

HELLO ALL, PLEASE BE CAREFUL BEFORE SEND PHONE FOR TRADE-IN TO MTR GROUP LTD WHO HANDLE TRADE IN CASE ON BEHALF OF SAMSUNG. THEY DAMAGED MY... View Post

05-03-2024 09:22 PM

Samsung use a company called mtr group for their trade ins. Avoid using Samsung for trade ins as mtr... View Post

monthly payments not sorted when i ordered a flip3

Posted by 22-08-2021 02:40 PM in Samsung Shop

ordered the flip 3, at the top of the page it said all the details of monthly payments which was fine, so went and paid with a debit card and oh my... View Post

Samsung Shop

IMEI Verification problems for trade in promotion?

Klarna Galaxy upgrade only allows upgrade to S21 from S20

Galaxy watch 4 promo offer employees portal

Watch4/Classic - Ordering the Milanese Loop 44mm online - broken link

Samsung cancelled my order in discount after payment

Why samsung doesn't sell the Z fold 3????? - My orders cancelled twice

CANNOT TRACK MY FOLD3 ORDER

Poor Customer service Order

Galaxy Watch 4 pre-order - Dispatched but no tracking information?

Watch 4 Classic arrived with no strap?

Pre order issues poor experience

UK Pre-order delayed and SMS: Z Fold3, Z Flip3

Galaxy watch 4 ....strap issue

Galaxy Watch 4 Pre-Order - out for delivery tomorrow (25/08)

Confused: Watch4 delivery delay text message

Unsuccessful Galaxy Z Fold3 order but trade in packaging for old device sent

Order stuck in preparing dispatch

When will the Trade in packaging be sent out?

TRADE IN NEW TRICK BY SAMSUNG / MTR GROUP

monthly payments not sorted when i ordered a flip3

Samsung.com buggy warranty status

my frustrating experience with Samsung shop india

How to spend the points ???

Where do people actually find the promo codes?

Curve Pay? Is it legit and who uses it?

Product Not Delivered, Need your help

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Re: My birthday promotional code isn't being accepted

Re: Samsung.com buggy warranty status

Re: Trade in with Samsung