Does anyone know how to log a formal complaint? I have recently brought a tab 9 ultra but upon booting it up I have realised that it a bit too big for me and I want to downgrade to the 9+. Tried to submit a refund request online but this did not work, tried the live chat box, again this did not work, got through to someone on the phone who was an absolute *****.
They informed me that I could be charged upto £200 just for turning the tablet on, I haven't even taken off the protective flim from the corners, but they wouldn't know wether I would be charge until it got to the wearhouse at which point I would not be able to change my mind and would be locked into what ever they decide.
I asked to speak to a manager and I was lied to as I was told that know one was there (I know that this was a lie as the call agent admited to speaking to her manager, they just didn't want to speak to me)
I asked which ombudsman service samsung fell under so I could complain to them but she couldn't even answer that question, I asked how I could log an internal complaint but she could not answer, I asked for her name and she hung up on me.
I am extremely disappointed with the quality of customer service at Samsung when all I want is to exchange my item.
I have checked the website to see if I can complain there but to no avail. Does anyone know what I should do next?
