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Original topic:

Upgrade Programme - Device returned and accepted but Klarna still taking paymen

(Topic created on: 22-04-2022 06:19 PM)
theroninhunter
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Samsung Lounge
Can anyone help? 

I've returned my S21+, and received the Samsung email accepting the state and transferred ownership to Samsung.

However Klarna are still taking payments and Klarna advise Samsung haven't updated the portal to reimburse them. 
3 REPLIES 3
Jakku
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Samsung Lounge

I'd currently block them from taking payments from your bank, that's what we did when klarna get messing with us, sent them a email detailing the issue to both sides and waitined and when klarna got upset I called them directly and they apologized and gave me compensation for the mistakes it's still frustrating but that's how I dealt with the situation.

Though I'd only do this if you've truly got not outstanding payments and becareful this might affect your credit score etc so take my advice with a grain of salt Samsung has been absolutely terrible at the moment so I wouldn't hold your expectations so high at the moment.

~Me and Samsung are in a love hate relationship....it's kinda messy though!~
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theroninhunter
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Samsung Lounge

@SachikoT  / @Sam_UK can you help or point to a suitable team for assistance please?

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TessM
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Samsung Lounge

Hi @theroninhunter ,

 

I have just responded to your PM. Check your inbox for an update. 

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