Having called support seems like I have to wait for 13 months rather than the advertised 12 months on the web site to be able to get a phone upgrade as part of the upgrade program. Asked for someone to call me back on this but never got one.
Be aware Samsung support is really bad and you won't get your upgrade as advertised.
Thanks Ninja very helpful to know they are trying this on others too.
Latest call they say I have to call Klarna to get the upgrade. Spoke to them and they said not true and they have been having a lot of issues with Samsung.
I'm going to raise to trading standards since Samsung are trying to avoid upgrading users.