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Original topic:

Upgrade program - How do I prepare old phone before I send it back?

(Topic created on: 18-05-2021 06:48 PM)
Frostytel
Student
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Samsung Lounge

How do I prepare old phone before I send it back 

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2 REPLIES 2
Pugs1957
Samsung Maker ★
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Samsung Lounge
Remove your Google and Samsung accounts and factory reset the phone.
AndrewL
Moderator
Moderator
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Samsung Lounge

@Frostytel: When returning an existing handset, please ensure that the phone meets the minimum requirements, as per paragraph 5.2 in the terms and conditions of the Upgrade Programme. To find out more, please follow the link below.

https://www.samsung.com/uk/upgradelounge/terms/