08-01-2021 06:22 PM in
Samsung LoungeHi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 06:03 PM in
Samsung LoungeReceived an email from Samsung telling me I can upgrade so returned to check, still same message
14-01-2021 06:06 PM in
Samsung Lounge14-01-2021 06:06 PM in
Samsung LoungeHi Alba, I was there for the 2020 launch too
14-01-2021 06:09 PM in
Samsung Lounge14-01-2021 06:12 PM in
Samsung LoungeIts all part the fun, adds the anticipation. I have just got another email from Samsung to telling me I can upgrade.
Your upgrade window is open. Your upgrade window closes Friday, May 14, 2021
Fingers crossed 😂🤣😂
14-01-2021 06:27 PM in
Samsung Lounge14-01-2021 06:29 PM in
Samsung LoungeYou too, same time next year?
14-01-2021 06:33 PM in
Samsung Lounge14-01-2021 06:07 PM in
Samsung LoungeI actually had a smooth upgrade last year. The lounge allowed upgrades even before the event started.
14-01-2021 06:08 PM - last edited 14-01-2021 06:09 PM ) in
Samsung LoungeAgreed - this is a bit of a farce. I tried the chat and got told "per the clicking you should be able to upgrade from the 14th , maybe try again in a couple of hours" - pointless. Might be able to get delivery dates in time for the S22 (assuming we can upgrade by then)
14-01-2021 06:15 PM in
Samsung LoungeI have an email too, saying I can upgrade. I click the link, I can login with my loan agreement number ... but then it tells me I'm not eligible to upgrade until the 14th January. Erm ... that's today? And Live Chat - nope, nobody available. So .. I can upgrade today, but no I can't. ?!
14-01-2021 06:15 PM in
Samsung Lounge14-01-2021 06:15 PM in
Samsung LoungeIt's working now!
14-01-2021 06:24 PM in
Samsung LoungeYep, it is fixed now 🙂
14-01-2021 06:25 PM in
Samsung LoungeYay, all working order is placed
14-01-2021 06:27 PM in
Samsung Lounge14-01-2021 06:27 PM in
Samsung Lounge14-01-2021 06:30 PM in
Samsung LoungeConfirm I have also been able to upgrade - see you all same time next year.
14-01-2021 06:35 PM in
Samsung LoungeIT'S WORKING!
14-01-2021 06:38 PM in
Samsung Lounge14-01-2021 07:41 PM in
Samsung Loungei have the same issue cant login