Trying to upgrade/ check upgrade but cant type letters?

[kingqueenace]

Hi

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

Best

Kingqueenace

[Sibles]

Received an email from Samsung telling me I can upgrade so returned to check, still same message

[alba0266]

It's 2020 all over again, if you think this is bad you should've tried last year! Samsung don't seem to learn about keeping loyal and returning customers happy😞

[Gart1]

Hi Alba, I was there for the 2020 launch too

[alba0266]

and like me you still came back 😄

[Gart1]

Its all part the fun, adds the anticipation. I have just got another email from Samsung to telling me I can upgrade.

Your upgrade window is open. Your upgrade window closes Friday, May 14, 2021

Fingers crossed 😂🤣😂

[alba0266]

Just ordered - that almost seemed a bit too easy in the end. Enjoy your new phone when it arrives👍

[Gart1]

You too, same time next year?

[alba0266]

😂

[Members_Bm3AOu1]

I actually had a smooth upgrade last year. The lounge allowed upgrades even before the event started. 

[ens100]

Agreed - this is a bit of a farce. I tried the chat and got told "per the clicking you should be able to upgrade from the 14th , maybe try again in a couple of hours" - pointless.  Might be able to get delivery dates in time for the S22 (assuming we can upgrade by then)

[Arianrhod]

I have an email too, saying I can upgrade.  I click the link, I can login with my loan agreement number ... but then it tells me I'm not eligible to upgrade until the 14th January.  Erm ... that's today?  And Live Chat -  nope, nobody available.  So .. I can upgrade today, but no I can't.  ?!

[theroninhunter]

Same here, 14/01/2020 window open but can't proceed

[Members_Bm3AOu1]

It's working now!

[Members_t2dc4j0]

Yep, it is fixed now 🙂

[Gart1]

Yay, all working order is placed

[theroninhunter]

Confirmed order placed no issues with Klarna this time

[Marco7210]

guys I was able to upgrade just now

[ens100]

Confirm I have also been able to upgrade - see you all same time next year.

[Lembo]

IT'S WORKING!

[Marco7210]

I am still not very happy about the service card missing

[Ruben_Franco]

i have the same issue cant login