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Original topic:

Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 08/01/21 18:22)
kingqueenace
New Member
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Samsung Lounge

Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
Sibles
Apprentice
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Samsung Lounge

Received an email from Samsung telling me I can upgrade so returned to check, still same message

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alba0266
Explorer
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Samsung Lounge
It's 2020 all over again, if you think this is bad you should've tried last year! Samsung don't seem to learn about keeping loyal and returning customers happy😞
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Gart1
Explorer
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Hi Alba, I was there for the 2020 launch too :smiling-face:

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alba0266
Explorer
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and like me you still came back 😄
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Gart1
Explorer
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Samsung Lounge

Its all part the fun, adds the anticipation. I have just got another email from Samsung to telling me I can upgrade.

 

Your upgrade window is open. Your upgrade window closes Friday, May 14, 2021

 

Fingers crossed 😂🤣😂

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alba0266
Explorer
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Samsung Lounge
Just ordered - that almost seemed a bit too easy in the end. Enjoy your new phone when it arrives👍
Gart1
Explorer
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Samsung Lounge

You too, same time next year?

alba0266
Explorer
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Samsung Lounge
😂
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Members_Bm3AOu1
Apprentice
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I actually had a smooth upgrade last year. The lounge allowed upgrades even before the event started. 

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ens100
First Poster
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Samsung Lounge

Agreed - this is a bit of a farce. I tried the chat and got told "per the clicking you should be able to upgrade from the 14th , maybe try again in a couple of hours" - pointless.  Might be able to get delivery dates in time for the S22 (assuming we can upgrade by then)

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Arianrhod
Observer
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Samsung Lounge

I have an email too, saying I can upgrade.  I click the link, I can login with my loan agreement number ... but then it tells me I'm not eligible to upgrade until the 14th January.  Erm ... that's today?  And Live Chat -  nope, nobody available.  So .. I can upgrade today, but no I can't.  ?!

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theroninhunter
Navigator
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Samsung Lounge
Same here, 14/01/2020 window open but can't proceed
Members_Bm3AOu1
Apprentice
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Samsung Lounge

It's working now!

Members_t2dc4j0
First Poster
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Samsung Lounge

Yep, it is fixed now 🙂

Gart1
Explorer
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Samsung Lounge

Yay, all working order is placed :face-with-tears-of-joy:

theroninhunter
Navigator
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Samsung Lounge
Confirmed order placed no issues with Klarna this time
Marco7210
Apprentice
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Samsung Lounge
guys I was able to upgrade just now
ens100
First Poster
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Samsung Lounge

Confirm I have also been able to upgrade - see you all same time next year.

Lembo
Navigator
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Samsung Lounge

IT'S WORKING!

Marco7210
Apprentice
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Samsung Lounge
I am still not very happy about the service card missing
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Ruben_Franco
First Poster
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i have the same issue cant login

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