Trying to upgrade/ check upgrade but cant type letters?

[kingqueenace]

Hi

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

Best

Kingqueenace

[KG03]

Having the same issue too - just wondering - can you upgrade from a S20 to a flip phone?

[MinjLicker]

Yep, same here!

[Gart1]

The site is currently updating, it now takes alpha numeric agreement numbers.  I logged in but I can not upgrade till the 14th of Jan 2021, so its getting there

[SachikoT]

Oh no! We'll look into this, we want you in the Upgrade Lounge!

What devices are you looking to Upgrade to? 

[Philurry]

I can get in now, but after entering my loan ref, it tells me I'm not eligible for an upgrade until the 14/01/2021....erm......

[Gart1]

Hi Sachikot,  I have managed to get into the lounge now with the alph numeric agreement number

I guess the site is almost there looking at the below message,

We're sorry but you are not currently eligible to upgrade.

Your next upgrade date is

14/01/2021

[Lembo]

Me Too

[tariq15]

same

[SachikoT]

Thanks for keeping us posted, @Philurry, @Gart1 and @Lembo. We really want you to get into the Upgrade Lounge 😊. Did you watch Unpacked? 

As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again? 

If this works, please accept as a solution. 

Thanks, SachikoT 

[tariq15]

still doesn't work for me after clearing cache and logging in again. same message as other posters