The Introduce Yourself Thread

[AntS]

Figured we should have a thread like this.

Hi all! I'm AntS. 

I've worked for Samsung since 2014: starting on t'phone in the frontline Mobile/Tablets Tech Support team, moving on to the Online Shop Support team, then to the Social Media team, where I spent most of my time...  and which is how I ended up here.

My hobbies include reading (I might be a bit of a bibliophile), writing, drawing/design, the odd bit of rambling with my Dad, and despairing at the state of modern football (apart from at Lionel Messi - whom I might have a little mancrush on...)

I'm a Fantasy, sci-fi, comic book, and Saturday-morning cartoon geek. Love stuff like Lord of The Rings, Game of Thrones, Star Wars, Blade Runner, Doctor Who, Star Trek, Supernatural, Babylon 5. Big fan of Transformers - the original '80s Generation 1 stuff rather than Bayformers.

[sam127]

Hi my name is viv I am not teci at all I have spoke to some of you guys who have tried to help . I am losing the will to live I got a new Samsung s20 5 G so I could get my Grandson the ear buds Samsung say I don't have prove of purchase. 02 not answering phones. I have tried Twitter but no success. Any ideas greatfully received

[JAMES4578]

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@sam127 wrote:
Hi my name is viv I am not teci at all I have spoke to some of you guys who have tried to help . I am losing the will to live I got a new Samsung s20 5 G so I could get my Grandson the ear buds Samsung say I don't have prove of purchase. 02 not answering phones. I have tried Twitter but no success. Any ideas greatfully received

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Hi @sam127  Think it is this promotion https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-s20-5g-gwp-buds-wireless-headphones  and you register via the Samsung Members app.  Are Samsung saying they do not have valid proof of purchase which would be Digital copy including purchase date plus the IMEI number .  Did you provide this information ?  IMEI can be found under Settings-About Phone and can also be obtained  dialing #06# on the device. If the claim has been rejected (even if not sure why)   you are given opportunity to provide the required information again,however according to the terms afraid limited time -must be done within 7 days.

"If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward".     

[zport]

Hello there!
I work in the IT field, supporting a very known British pharmaceutical company.
; )
Samsung phones are not exactly my fav, but speaking in TV sets, players... I have four of your devices at my place. Should I say more?

[JAMES4578]

@zport  welcome to the community,  you can say as much as you like      People will have different interests on here, some being more Smartphone fans and others TV/AV .   Anyway glad you are happy with some of the Samsung Products.

[zport]

Thanks, JAMES4578!
I have already dropped a post to our community here:
https://eu.community.samsung.com/t5/Audio-Video/DVD-Player-1080P9-stopped-playing-discs-from-differe...
Fingers crossed that someone can raise a hand and say something!
; )

[MJ0]

What is the purpose of the Introduction>>

[JAMES4578]

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@MJ0 wrote:

What is the purpose of the Introduction>>

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Hi @MJ0  To tell us about a bit about yourself  and  interests if you wish 😉  

[adrian2325]

Hi my  name is Adrian and I'm a unsatisfied customer with Samsungs watch and how they do not allow all workouts provided in the health app to be used on the watch. There is a big community within these threads asking for a solution! Samsung please stop ignoring us, its been going on year and after year.  Do something about it, iPhone and watch have defeated you in this category and that is sad

[David0119]

Nice to meet all@ I'm David and trying to help my dad out. He purchased a samsung QN75Q7FAMFXZA about a year ago. The TV set in a box for five months while we were building house and went to reconnect to one connect box. I get TV to come on but saying connection from box to tv doesn't exist. I purchased a refurbished bn96-44627A one connect box and same thing. Bought new one connect cord and same thing. Please help. Local TV repair companies when I mention one connect say" what" and have no clue.

[JAMES4578]

Hi @David0119 , Welcome to The Community!

Just checking you followed the  procedure as described   on page 10-11 of manual  Q7F Manual   in particular:

•When connecting the Invisible Connection, use a Bending Cover to prevent the cable of the Invisible Connection from being bent at a 90 degree angle. Failure to do so may cause damage to the cable.•When connecting the Invisible Connection, pay attention to the shapes of its connectors so that they are connected correctly. Failure to do so may cause product malfunction.•After connecting the Invisible Connection, wind the remaining cable around the Invisible Connection tube. Just winding or leaving the remaining cable as it is may cause damage to the cable.•When connecting the Invisible Connection, be careful not to twist the cable of the Invisible Connection. Failure to do so may cause performance degradation to the TV or damage to the cable.   

However I take it this was connected originally and worked ok.

 If not issue you could try disconnecting cable and powering off TV for 5 minutes before trying again,  see other information in this thread https://eu.community.samsung.com/t5/tv/one-connect-box-error 

You may though need to contact Samsung support on this :  https://www.samsung.com/uk/support/contact/