Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Samsung Members: Floating and un-floating topics

(Topic created on: 13-09-2022 06:08 AM)
Neo001
Big Cheese
Options
Samsung Lounge

Hi,

What is the use of and how do they work -

Floating this Topic for Current user and Un-float this topic. 

@AndrewL

@AntS 

 

Screenshot_20220913-065808_Samsung Internet.jpg

0 Likes

1 Solution


Accepted Solutions
Solution
AntS
Moderator
Moderator
Options
Samsung Lounge

No worries @Neo001 . Your understanding is correct. The feature’s purpose is to work like the general pinning: to keep a topic of interest easy to find (but in this instance just for that individual user). Pinned topics don't necessarily get quicker or more responses.

 

There isn’t currently a way to prioritise topics to get quicker responses from all users. (I'm sure that most folks would want all of their topics to have a quick response in any case. 😉) But the on the web browser version of Community, on the homepage there's a 'Community Activity' section that allows all users to view the most recent topics or ones that are unanswered/haven't been replied to yet:

 

Screenshot 2022-09-13 095349.jpg

View solution in context

4 REPLIES 4
AntS
Moderator
Moderator
Options
Samsung Lounge

Hi @Neo001😊

 

 It pins the topic to the top of a board for that user only, and places it below the generally pinned topics, e.g.:

 

Screenshot 2022-09-13 085536.jpg

0 Likes
Neo001
Big Cheese
Options
Samsung Lounge

Thank you @AntS. So if my understanding is correct, the topic appears as pinned only for the user who created it? Will it not be more helpful if it is highlighted and is visible as a featured topic for other members - to get quick responses?

0 Likes
Solution
AntS
Moderator
Moderator
Options
Samsung Lounge

No worries @Neo001 . Your understanding is correct. The feature’s purpose is to work like the general pinning: to keep a topic of interest easy to find (but in this instance just for that individual user). Pinned topics don't necessarily get quicker or more responses.

 

There isn’t currently a way to prioritise topics to get quicker responses from all users. (I'm sure that most folks would want all of their topics to have a quick response in any case. 😉) But the on the web browser version of Community, on the homepage there's a 'Community Activity' section that allows all users to view the most recent topics or ones that are unanswered/haven't been replied to yet:

 

Screenshot 2022-09-13 095349.jpg

Neo001
Big Cheese
Options
Samsung Lounge

Thanks again, that makes sense.