06-12-2023 04:36 PM
06-12-2023 04:37 PM
06-12-2023 04:39 PM
06-12-2023 05:10 PM
06-12-2023 05:53 PM
06-12-2023 10:07 PM
06-12-2023 10:23 PM
06-12-2023 10:27 PM
06-12-2023 10:38 PM
07-12-2023 12:09 PM
Linking to the previous threads on this for folks so they understand a bit more of the background: https://eu.community.samsung.com/t5/galaxy-s23-series/do-not-use-care-plus-insurance/m-p/8647851 and https://eu.community.samsung.com/t5/galaxy-s20-series/poor-customer-service-about-samsung-care/m-p/7...
@madchris , Just to update you: we've had no further word from our Support team colleagues on your case of as of yet.