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Original topic:

Bad customer experience

(Topic created on: 09-06-2022 06:08 PM)
Members_eum5xhi
First Poster
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Samsung Lounge

My name is Hosen and live in Germany. I brought  a mobile from Germany Samsung online shop last years. Mobile phone was not perfect for me and the I back to shop.  It been more thank 6 months I didn't get back my money.  I call Samsung customer service more thank 100 times. Some time they ans me they will back it next, sometimes  2 working days, sometimes it been working.  I'm really disappointed with Samsung customer service.  I've using Samsung Since my young age .I decide now not to use Samsung anymore.

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BandOfBrothers
Samsung Maker ★★
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Samsung Lounge

Hi @Members_eum5xhi 

 

In the Uk when I've sent back a phone it took around 2 weeks to acquire a refund.

Samsung need to accept the shipment back to their returns department and then the phone would need assessing to ensure it met the returns criteria.

And then they issue the refund which can take a few working days.

They [ the Samsung Online Shop Team  ] should have an email address for you to email them to ask for an update if your experiencing issues in regards to telephoning them.

Have a search on your regions Samsung Shop Site as well as a Google Search.

If necessary look for ways to raise a ticket to escalate this to a higher department for consideration.

If Samsung have confirmed they have received the phone then also speak with your Banks Customer Support if you paid by card to ask if they can help with the refund.

My advice is as a UK Customer so your banking rules maybe different in Germany.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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